I was extremely disappointed with the lack of professionalism and care shown by Gabriel Gonzalez during my service visit. He was unwelcoming, dismissive, and made no effort to communicate or assist me properly. I left feeling disrespected and undervalued as a customer. Based on this experience, I will not be returning to Northridge Toyota for future service.
6/7/2025
David E. VERIFIED CUSTOMER
Joe was fantastic with our car “crisis” that interrupted a road trip to deal with a family crisis..
6/7/2025
Edwin G. VERIFIED CUSTOMER
Waste of time
6/7/2025
Mario W. VERIFIED CUSTOMER
Gabriel Gonzales was very helpful and knowledgeable about everything I’m very pleased with his response and help Thank you Gabriel ????????
6/7/2025
Jo Ann. VERIFIED CUSTOMER
Anthony was very helpful, and listened to my concerns.
6/7/2025
Cynthia G. VERIFIED CUSTOMER
Didn’t find or fix the problem.
6/7/2025
Luther W. VERIFIED CUSTOMER
The timing to let them I was there I waited 30 minutes before someone was able to help me to let them know I was there to drop off my car.My text appointment said 10:00 am when I got there they told me my appointment was at 9:30 am could not show them my text because my wife made the appointment at it was on her phone she made it for 10:00 am.
6/6/2025
Matthew U. VERIFIED CUSTOMER
My insurance company turned out to be incompetent and inefficient and what should’ve taken about 1.5 months took 3 months to get payment. Noel at Northridge Toyota was amazing. He was emailing and spending long periods of time waiting to talk to people on the phone at the insurance company in order to help expedite the process. Even though I’m sure this was annoying, Noel was kind and considerate and understanding of my frustration. I would recommend Northridge Toyota to anyone needing service on their Toyota.
6/6/2025
Diana A. VERIFIED CUSTOMER
It was good job
6/6/2025
Franqui B. VERIFIED CUSTOMER
Thank you
6/6/2025
Carlos M. VERIFIED CUSTOMER
Outstanding service. Keep up the awesomeness. Please take care of all my vehicles. Thank you.
6/6/2025
Carolyn G. VERIFIED CUSTOMER
Joe Marina was very accommodating and clearly explained all the recommended services.
6/6/2025
Carmelita C. VERIFIED CUSTOMER
Gabriel was very professional and knowledgeable. His communication on updates with my vehicle were very helpful and made my waiting time seem to go by fast. I really appreciate Gabriel and all his hard work.
6/6/2025
Weiqi Z. VERIFIED CUSTOMER
Very good ????
6/6/2025
John M. VERIFIED CUSTOMER
I appreciate Jeff and his ability to make a customer feel like an individual rather than just a number. It is interesting to have an experience at what people would consider a mainstream car dealer, but the service was great. That’s what I enjoy most about bringing my cars in for service; the consistency of the service doesn’t change. You all should be proud of how you present yourselves. I’m very comfortable my car is in good hands with your facility.
6/6/2025
Fabio C. VERIFIED CUSTOMER
I had a very nice experience with Gabrielle Gonzalez I will definitely come again. Thank you.
6/6/2025
Frederick B. VERIFIED CUSTOMER
Thank you very much for your well done inspection for my 2025 Camry. Specially thanks to my new service advisor Heidi Buchanan.
6/6/2025
Michael B. VERIFIED CUSTOMER
Awaiting response
6/6/2025
Emily M. VERIFIED CUSTOMER
Music in the lobby was loud terrible. Was not pleasant while waiting