Northridge Toyota Auto Repair Service

Hi, I am writing because I think there could have been better communication by the service agent, Shirley Diaz. I drove home very upset and frustrated. When I came in the morning to drop the car off, I explained to her that there was a notification on the dash that stated “Front Camera unavailable. See owner’s manual”. I sat down at her desk where she showed me paperwork for drop-off. She said “It says $230.00 but don’t worry about that”. I then asked how much the tire rotation and inspection was and she said it was covered under Toyota Care so free until 2 years or 25,000 miles. Then I left my car and came home. She called me to tell me the car was ready and didn’t tell me anything about price. When I got there, she said the technician said that the side “right mirror has a scratch and that’s probably why the camera is not working”. I myself could have told you that there was a scratch on the side mirror. That’s not why I brought the car in. I wanted the notification to turn off on the dashboard since I looked in the owner’s manual and could not find anything that was of help. I didn’t need to spend $230.00 to do that. I am upset that I had to pay $230.00 for something that was so minimal and that wasn’t explained thoroughly to me by Shirley. I really don’t feel comfortable bringing my car back to Northridge Toyota if customers are taken advantage of like this. Please let me know if you have any other questions, Aleen M

Friendly, understanding and NOT pushy

he is so accommodating and very nice

Thank you

Heidi was unprofessional, rude and out of line while doing her job. I really hope this is addressed since we’ve always had a great experience at the service department.

I was disappointed with my experience working with Glenn. I initially visited to have a specific issue checked out, yet he failed to address it until I brought it up myself. Instead of identifying or explaining the concern I came in for, he focused on unrelated services and other issues, which felt like an attempt to upsell rather than assist. When I asked questions, his responses were defensive and lacked accountability. In contrast, other associates I’ve worked with were far more helpful and showed genuine care, which made a significant difference.

Good service

Quick to complete the work which was great. Only complaint would be sometimes when I make an appointment it takes longer then today when I. Are in without one

The mechanic Issac was very thorough. When we went on a test drive he listened to my concerns and addressed them. I felt that my vehicle was in good hands. I would recommend your dealership to anyone who owns a Toyota that needs servicing.

Allyson and Alex Moran have good working team

Shirley was sooo patient with me. It was super early and I am NOT a morning person. The entire process from drop off to picking my car back up took less than 90 minutes. She too fantastic care of my Uber to and from. In all seriousness, I have worked in hospitality for the last four decades, people like Shirley are hard to come by. Peace.

Anthony always goes above and beyond with helping me with my vehicles needs.

Thank you for the excellent service! I truly appreciate Alejandro Moran’s professionalism and attention to detail throughout the entire process. I’ll be happy to complete the upcoming survey and share my positive experience. Keep up the great work!

Brought 2017 RAV-4 in for 12-volt battery recall inspection. While driving home I noticed the clock wasn’t reset in my RAV-4 after Toyota Northridge completed the recall inspection. I am inconvenienced of having to make another appointment, make another trip to have Toyota Northridge to reset my clock and wait in the lobby for another 2-3 hours. The gentleman who waited on me was excellent and professional but the mechanic who performed the inspection wasn’t.

Joe was clear in his appraisal, easy to work with, timely in his estimate, a pleasure to work with, and esmeralda was amazingly helpful with my tire rebate. So glad I worked with them.

Excellent service and personal attention

Thank you for the quick service.

I want to thank Joe for his professionalism and for making this a smooth visit! He was prepared with my needs and took care of everything for me. He was friendly, informative, and researched additional services that I was curious about.

Always a great job.

Muy satisfecho co la compra de mis llantas Un exelente atencion al cliente de pare de alex moran