Northridge Toyota Auto Repair Service

Great service visit. Joe was great!!

I’m happy w your service

**** is the Best

Alejandro was great. However, this visit was my 2nd attempt at completing the 10,000 service. I made an appointment for the service and brought the car in on Saturday, July 5, 2025. The scheduled maintenance was primarily for a lof and tire rotation. After waiting for plenty of time in which to accomplish both of these, I was told my car was finished. However, upon being presented with the invoice to sign, it noted that the tire rotation was not possible b/c the wheel lock wasn’t found. It was in the car, why didn’t they ask me? I specifically had placed it in the pouch behind the driver seat. As it was then 4 o’clock and the shop was closed, it became necessary for me to come back a couple of weeks later only to have the tires rotated. My time was unnecessarily wasted. In the future, when someone is coming for a service which includes a tire rotation, why not have the SA ask where the tire lock is? Thank you.

Job not finished. Requiring me to make another appointment. An error in not ordering the right part.

Thanks

Noel was very kind, professional and knowledgeable.

Glen my service advisor is always a happy warrior full of knowledge. He takes care of my vehicles very well. Kudos to him.

Thank you

Thank you

Heidi is amazing doesn’t make you feel pressured to do any extra services and helps you understand what’s wrong with your car and what’s priority in services

Very satisfied with Shirley Diaz. Outstanding communication skills. Treated me as a family. Pricing is ridiculous, but completely understood. Will go back for other vehicles I owned for maintenance.

Good service and on time

Why did I even have to bring this car in? Why didn't you check all the door locks before you sold it to me? Why did I have to pay $115 to get my car back after your screw up? Why did she tell me I don't have a warranty when I do? Totally unacceptable treatment I'm beyond furious with the lack of customer service.... Brett H

Hi, I am writing because I think there could have been better communication by the service agent, Shirley Diaz. I drove home very upset and frustrated. When I came in the morning to drop the car off, I explained to her that there was a notification on the dash that stated “Front Camera unavailable. See owner’s manual”. I sat down at her desk where she showed me paperwork for drop-off. She said “It says $230.00 but don’t worry about that”. I then asked how much the tire rotation and inspection was and she said it was covered under Toyota Care so free until 2 years or 25,000 miles. Then I left my car and came home. She called me to tell me the car was ready and didn’t tell me anything about price. When I got there, she said the technician said that the side “right mirror has a scratch and that’s probably why the camera is not working”. I myself could have told you that there was a scratch on the side mirror. That’s not why I brought the car in. I wanted the notification to turn off on the dashboard since I looked in the owner’s manual and could not find anything that was of help. I didn’t need to spend $230.00 to do that. I am upset that I had to pay $230.00 for something that was so minimal and that wasn’t explained thoroughly to me by Shirley. I really don’t feel comfortable bringing my car back to Northridge Toyota if customers are taken advantage of like this. Please let me know if you have any other questions, Aleen M

Friendly, understanding and NOT pushy

he is so accommodating and very nice

Thank you

Heidi was unprofessional, rude and out of line while doing her job. I really hope this is addressed since we’ve always had a great experience at the service department.

I was disappointed with my experience working with Glenn. I initially visited to have a specific issue checked out, yet he failed to address it until I brought it up myself. Instead of identifying or explaining the concern I came in for, he focused on unrelated services and other issues, which felt like an attempt to upsell rather than assist. When I asked questions, his responses were defensive and lacked accountability. In contrast, other associates I’ve worked with were far more helpful and showed genuine care, which made a significant difference.