Northridge Toyota Auto Repair Service

Jack my service representative terrific

They had me wait in my car for more than 40 mins before my advisor finally came to assist me. The lady that checked me in was rude. Didn’t even give me any update about what is the status of my advisor not until I asked her because I noticed that all of the car before I arrived and long after my arrival are gone. And there at that point she told me that my advisor is running behind, didn’t even apologize. She could’ve mentioned that to me since she’s just standing beside my car, smiling at her phone. Didn’t bother that I am still there waiting for more than 30 mins. Asked for a different advisor because I supposedly have a meeting today and running late. And, that I don’t have a problem with any advisor. ANY ADVISOR IS FINE AS LONG AS MY CAR IS GETTING DONE WHAT NEEDS TO BE DONE. she told me I will have a different advisor but then I ended up with my original advisor my point being is she lied. She’s not taking me seriously, it’s disrespectful I feel like I am being discriminated. I came all the way from Eagle Rock LA to Northridge toyota to have my car service because I was planning ti check some cars and was impressed with everything not until today ???? today was si bad. I am super disappointed. Also, they have my car for almost 4 hrs before they gave it back to me.

Glenn was helpful and professional.

The service experience with personel was great but the wait time for the service was incredibly long.

I had to call numerous times to get an update about my car. I was sent a report with over 2k in charges for maintenance on a Toyota with 63k. 300 for a car battery test when I was told this would be done for free. Couldn’t get a hold of my service person. When I finally did he said to know worry about that. They tested my battery. Why was it asking if I wanted it then?? I don’t know what the result of my test was just was told battery is fine. Beyond confused and felt like I had to chase answers and extremely uncomfortable with how this was handled. Then I get my car back work a ton of smudges all over and I’m expected to clean it. That’s insane!!! I expect it in the same condition I left it. When asked for help I was told you guys don’t wipe it up. Noel told me he had another customer and left me to deal with it. Then I saw scratches and was told it was from road pebbles even though it was on my hood that you guys opened and very likely scratched. I felt like I was more of an inconvenience and felt rushed out: I’m pretty disappointed.

Alejandro Moran was AMAZING! He was professional, polite, and efficient with his help. He was knowledgeable and I thoroughly enjoyed his customer service. This was the second time he helped me and his service is the reason I will continue to bring my car to Northridge Toyota. A+++++

Great job

Anthony was kind a md trustworthy. So important in dealing with a blind item.

Anthony did a great job

Was told my vehicle had to low of milage to purchase oil packet to get 3 times oil change. Never heard of that ever. You lost me as a customer also so person keep harassing me about a trade in and keep doing it I do not like Northridge Toyota anymore

I was very satisfied with the service

Poor service

My husband and I had a great experience at Northridge Toyota. Victor Falcon has been very helpful with us. Nice guy. Jonathan in Finance is cool too. He is very articulate.

Timely, great communication, and friendly.

Joe was wonderful to work with. He was very knowledgeable and explained everything well.

I look forward to receiving to survey and reporting my experience of superior excellence and quality service provided by Jeff.

For the first time in many years, I had the best experience Heidi treated me with respect and very helpful and very knowledgeable

Hi Selena, Thank you for inquiring about my service experience. Unfortunately, after 13 years of bringing my Camry in for service at the Northridge Toyota Service Center, I have made the difficult decision to permanently take my business elsewhere. On Saturday, 7/26/25, my check engine light had gone on. I had initially taken it to autozone to have the trouble code read before bringing it into Toyota Northridge. When I arrived I was informed that there would be a diagnostic charge of $230 to examine the code and to perform the multipoint inspection. I mentioned at write up that I had a coupon mailer that I received the offered to read and inspect the engine code for feee as well as to perform a complimentary multipoint inspection. I was asked to bring it in when I pick up the car so that it could be applied. Upon completion of the inspection I was notified of services that required my immediate attention. The cost of said services was approximately $4,700. Shocked, I mentioned that I could not afford the cost of repairs would need to get quotes for the services needed to make the car drivable and requested to pick up my car without any of the recommended repairs. When I came to pick up my car today, I brought the mailer in the photo below. I was informed by the intake technician that she had checked with her manager and the mailer that I received that was good until 8/11/2025 would not be honored and that I would be required to pay the $230 fee for the engine code read and the inspection. I had a separate 20% off coupon which they did honor, but still needed to pay $186. Needless to say I was extremely disappointed in the deceptive business practices that I encountered today. In 13 years as a loyal customer I was surprised that Northridge Toyota would stoop to sending these mailers out to bait the customer to come in and only to turn around and invalidate the offer once it was determined that the customer could not afford the expensive repairs. Had I not received the fraudulent solicitation I would not have had any issues, but now that I have been made fully aware about how Northridge Toyota does business I am even more confident that I have made the right decision to seek service elsewhere and to recommend to my friends and family to seek service for their Toyota vehicles at an alternate location. Thank you for your time.

Very good service I like very much

Shirley Diaz was very professional, and polite with us, so helpful, thank you.