It took 3 hours to do a basic oil change. The supervisor told me it would only take an hour. Plus, no one called to update me on my car or let me know when it would be ready. I called at 5:30(1/2 hour) before closing and then they said I could pick up my car. I expect better service.
3/23/2025
Betty K. VERIFIED CUSTOMER
good job just long wait!
3/23/2025
Tom Z. VERIFIED CUSTOMER
Awesome Service! Pablo was very attentive and got me taken care of!
3/23/2025
Bob G. VERIFIED CUSTOMER
Todd is very good tech. Very efficient and courteous
3/23/2025
Ganbaatar D. VERIFIED CUSTOMER
Rachel and the team did a great job thankyou!
3/23/2025
Luis S. VERIFIED CUSTOMER
Job was done on time and done thoroughly
3/23/2025
Diane H. VERIFIED CUSTOMER
Rick was awesome. Thank you!
3/22/2025
Robert M. VERIFIED CUSTOMER
Very nice helpful people
3/22/2025
Susie S. VERIFIED CUSTOMER
Thanks, Tod!
3/22/2025
Marianne W. VERIFIED CUSTOMER
I was only satisfied because Rachel came to my defense, I had made an appointment with her as she is my advisor. When I got there for my appointment, I was told Rachel was not in and had to see someone else. This someone was not an advisor and did not know how to put notes of what needed to be checked into the work order, then he told me car would be ready in 1 hour.
Then I saw Rachel and told her what was going on. She took over and put in the work request correctly and told me the car could not be ready in 1 hour because a different team had to look at the specific issues. She got everything taken care of.
The other person would not have gotten the service request correctly.
I did not appreciate being handed off to someone other than Rachel since I specifically made my appointment with Rachel. And, was especially upset when the person that Toyota assigned to me was not familiar with the computer system to input the notes on the service request. And, really annoyed that I was lied to by 2 guys.
THANK GOODNESS FOR RACHEL AND MAKING THINGS RIGHT !!!