Thanks for your good work. At Toyota I always find good. Profesional and friendly people. When I visit Toyota I feel at home.
5/13/2025
Marguerite F. VERIFIED CUSTOMER
Tod has been our service writer for a few years now. He is always professional, courteous, and thorough. Please thank him for us!
5/13/2025
Yesenia G. VERIFIED CUSTOMER
I had an appointment and was greeted by a representative that took my initial information. Not rude but barely friendly.
I was told someone else would assist me with service. I waited by my car for almost 20 minutes after my appointment. While waiting I see all the advisors talking and laughing amongst themselves. Did not bother to acknowledge the line of customers behind me. The line was out to the street. No one seemed bothered or showed any urgency in getting customers at least greeted. Too many employees not focused and socializing. Really disappointed. Then I see you are hiring for an advisor to join your team. You list all the these great qualities you’re looking for. Perhaps you need to develop the crew you already have. Who supervises?
5/12/2025
William G. VERIFIED CUSTOMER
Daniel was Great ! Explained everything done to my vehicle and prioritized jobs needed in future to keep it safe and running
5/12/2025
Farshad S. VERIFIED CUSTOMER
Daniel was exceptionally thorough in explaining the service maintenance required and the one to look out for.
5/11/2025
Calla D. VERIFIED CUSTOMER
Very professional, goes above and beyond in his job and things are thoroughly explained.
5/11/2025
Matthew B. VERIFIED CUSTOMER
My service rep was awesome! Promote that guy. I will request him every time now on for our two Toyotas when getting service.
5/11/2025
Remy C. VERIFIED CUSTOMER
Yes, My service advisor kept me informed through the whole process.
5/10/2025
Stephen M. VERIFIED CUSTOMER
Gabe - Job well done!
5/10/2025
Elisabeth B. VERIFIED CUSTOMER
He was pleasant, knowledgeable and clear on the recommendations for my car. Thank you!
5/9/2025
Carmen M. VERIFIED CUSTOMER
Very positive experience. Very polite and helpful!
5/9/2025
Eileen D. VERIFIED CUSTOMER
It took a lot of convincing for the service department to do the right thing
5/9/2025
Phillip B. VERIFIED CUSTOMER
I have always been satisfied with Santa Barbara Toyota. Everyone that have dealt with are professional, courteous, and very helpful. The work is thorough and communication is top notch.
5/9/2025
Maria C. VERIFIED CUSTOMER
I really appreciate the manager’ s consideration for the uber coverage. Its a measly amount BUT I really appreciate the kind gesture of covering for the unexpected excess amount of the uber fee. Thank you!!!! IAside from the manager, Rachel was also professional. Thank you both!
5/9/2025
Jeremy C. VERIFIED CUSTOMER
Rock was attentive to my problem and kept in touch. I trusted him.
5/9/2025
Barbara M. VERIFIED CUSTOMER
Courteous and patient explained everything to me
5/9/2025
Christine C. VERIFIED CUSTOMER
Rachel did a wonderful job for me getting my car back in tip top shape!
She kept informed ALL THE WAY through the process and so helpful!
Thank you ????
5/8/2025
Signe M. VERIFIED CUSTOMER
Rachel was great! I hope she’s my service person in the future!
5/8/2025
Lawrence P. VERIFIED CUSTOMER
Robert Anderson was very helpful in explaining what service would be done and how long that it would take. While I was waiting for the service to be completed everyone that I spoke to at Toyota was very friendly and helpful. I was very impressed by the results and the time it took to complete the service! Thank you!
5/8/2025
Michael C. VERIFIED CUSTOMER
$385.00 for a key fob change that took only 25 minutes is a bit too much I think.
Yes, the service was excellent and yes I was quoted accurately but since there isn’t an alternative solution there isn’t really any choice but to pay the dictated amount.