Alex, did an awesome job taking the needs of my 4Runner what needed to be done. Also I would like to thank the team who worked on it.
5/8/2025
John C. VERIFIED CUSTOMER
Generally a good experience, but slow. Can more be automated?
5/8/2025
Colleen R. VERIFIED CUSTOMER
Pleasant service advisor , kept me informed and had car ready before expected time - very efficient.
5/8/2025
Nels A. VERIFIED CUSTOMER
I am satisfied by the service provided. The only thing I think could be improved is better communication. I set an appointment ahead of time, and was told it would take an hour, but took over 2 hours. I didn’t receive any notifications on my phone if the status until after I was back in my car leaving the property. The car was sitting in the lot and I had to go ask if it was done. There wasn’t anything unexpected that came up, straight forward service, but it would be better to give customers a more realistic time frame for how long things will take. Also if you want to win some bonus points, set up some free charging spots with cords for those customers who’s phones are almost dead and didn’t bring a cable, little things like that can make a huge difference for the customers.
5/8/2025
Bill H. VERIFIED CUSTOMER
I was charged $60 for tire rotation that did not take place.
5/8/2025
Wes H. VERIFIED CUSTOMER
Gave was very congenial and efficient
5/8/2025
Charles E. VERIFIED CUSTOMER
Alex was great to work with. Very communicative, which is very much appreciated!
Kindest regards
5/7/2025
Albert R. VERIFIED CUSTOMER
Rachel Maseda was excellent and she had some things fixed that I was
meaning to have done for some time. I highly recommend her as a very
valuable employee at Toyota.
5/7/2025
Gary V. VERIFIED CUSTOMER
Robert and the service technician provided outstanding service. Thank you!
5/7/2025
Katrina P. VERIFIED CUSTOMER
Thanks!
5/7/2025
Franklin F. VERIFIED CUSTOMER
Great job. No more comment.
5/7/2025
Christopher N. VERIFIED CUSTOMER
Rachel great
5/7/2025
Adriano C. VERIFIED CUSTOMER
Always a pleasure to come in and have my Tacoma serviced there. Rachel is super polite and professional. Keeper for the Toyota family that’s for sure and other few workers there as well.
5/7/2025
Sabrina O. VERIFIED CUSTOMER
Super customer service skills and explained everything to me without being dismissive, as I know nothing about cars. Keep him around as he should be the gold standard!
5/7/2025
Taytum B. VERIFIED CUSTOMER
Thank you. Pablo did an amazing job!
5/7/2025
Jordan P. VERIFIED CUSTOMER
Thank you Pablo. He took care of diagnosing my engine issue and helped me with warranty coverage. Really appreciate the great service. Everything is running like new now on my car.
5/6/2025
Ken P. VERIFIED CUSTOMER
Friendly and efficient.
5/6/2025
Guadalupe Pacheco. VERIFIED CUSTOMER
Pablo gives excellent customer service!
5/5/2025
Nancy H. VERIFIED CUSTOMER
Professional work done on my Toyota. Also, considered the time that was convenient for me to take my car in.
5/5/2025
Denise S. VERIFIED CUSTOMER
Todd and Rachel, in the service dept were knowledgeable, professional and personable.