Toyota of Santa Barbara Auto Repair Service

thank you!

Poor communication. Had to call to find out my car was ready. Called prior requesting a return call and did not receive a phone call

Thank you

Alejandro Macías Rodriguez to time to help me with downloading the apps . He knows how to do his work, always with a smile and friendly. Thank you.

Everything went smoothly. It was easy to make an appt, check in was smooth and communication was great!

Pablo was awesome! He was explained everything in detail. I’ve been taking my car to Toyota for a few years now and everyone is amazing! Thank you Pablo for your patience and all the help today.

Great job Luis!

Thank you

I just want to thank Todd Severson for a great experience and excellent service. He has always been great to me and my company. Thanks David Carmona- Anderson Systems

Thank you!

Tod is helpful

Very courteous staff. I appreciate that the service didn’t take as long as I thought it would. Thank you.

Alejandro gave very good explanations on how the service warranty worked; and a little thong, but he made sire my name was spelled correctly; and thank you to Toyota for taking me a day early. O had written down the appt on the wrong sate, but they squeezed me in.

Pablo (and all of the service agents) is always very helpful, courteous and just plain fun to see when I bring my car in. He always checks what is needed and asks if I need any additional services. I appreciate that he values me as a customer.

Rick is great! Professional, pays full attention, prompt, and friendly. I trust my car with him as the service consultant.

Everything went well at Toyota. Thank you

Manuel did a great job! The car runs smoothly. Daniel handled everything very well.

I wanted to share feedback regarding my service visit today. I brought my vehicle in because the low tire pressure light had been on for several days. I explained clearly to Rick that this happens about every three months and it’s always the spare tire that’s low. He took notes and said he’d check it. A few hours later, I received a text requesting approval for three items: tire replacement and two filters. I approved the filters but declined the tires. At the bottom of the message, there was a yellow “Future Service Needed” box mentioning a sensor—but no option to approve or decline this service. I interpreted that as an informational note, not a request for immediate repair. Later, I received a text that my car was ready and that the filters had been replaced. However, on my drive home, the low tire pressure light came back on. I immediately called the service department and was told to return. I brought the car back around 2:30 p.m. When I asked Rick why the light was still on, he said I had declined the sensor repair. That is not accurate—I showed him the text message where no such approval option was provided. I also expressed that given my repeated concerns about this ongoing issue, he should have called to clarify rather than assuming I declined service. His response—that he didn’t call because I texted back—made little sense given the circumstances. This experience was frustrating. My car was with your team for about four hours, the problem wasn’t resolved, and now I have to return next week. While I appreciate that Rick offered to waive the diagnostic fee and provide Uber vouchers, this situation caused unnecessary inconvenience and could have been prevented with better communication and follow-through. I hope this feedback helps improve communication and service consistency in the future.

George was great! I very much appreciate his help!

Mr Segovia was perfectly professional and very helpful in getting my car serviced.