This was a follow up from having my car serviced last week. Several days later my car wouldn’t start in the Trader Joe’s parking lot. I had to call triple A and purchase a new battery. When I had brought it to Toyota three days earlier for routine maintenance they also had to replace a recalled part associated with the battery. Seems like whatever work was done had drained the battery. When I brought it back to have it rechecked, Rachel told me “sounds like bad luck”— I asked don’t you check the battery when the car is getting maintenance? She said that batteries are unpredictable and she’s seen them die without warning within a day. She said that it had nothing to do with the maintenance done a few days prior. She seemed very dismissive and unhelpful.
9/25/2025
Donald D. VERIFIED CUSTOMER
He was very professional and courteous
9/25/2025
Helena H. VERIFIED CUSTOMER
My service was fine. I do not want to fill out. A survey. Thank you. We were completely satisfied with the service.
9/24/2025
Jarrell J. VERIFIED CUSTOMER
Thank you
9/24/2025
Ronald S. VERIFIED CUSTOMER
It was completely positive experience.
9/24/2025
Paula S. VERIFIED CUSTOMER
Alex is the best part of my Toyota SB experience. He is knowledgeable, helpful, friendly and always answers all my questions. His attention to detail is outstanding. He’s a pleasure to work with.
9/24/2025
Erik W. VERIFIED CUSTOMER
Daniel was welcoming and friendly. He guided me through all the needed work and kept me updated. Great service and great Toyota quality!
9/24/2025
Kathy J. VERIFIED CUSTOMER
Great service thx
9/24/2025
Cormac O. VERIFIED CUSTOMER
Rachel was awesome!
9/23/2025
Magdalena T. VERIFIED CUSTOMER
None
9/22/2025
Charlotte A. VERIFIED CUSTOMER
Great staff
9/22/2025
Elvia M. VERIFIED CUSTOMER
Excellent work
9/21/2025
Mellisa V. VERIFIED CUSTOMER
Pablo went above and beyond even having to reach out to our servco in a different state.
9/20/2025
Cecilia C. VERIFIED CUSTOMER
.
9/20/2025
Gloria P. VERIFIED CUSTOMER
Very nice staff.
9/20/2025
Heather B. VERIFIED CUSTOMER
Thank you Toyota of Santa Barbara!☆
9/20/2025
Lisa H. VERIFIED CUSTOMER
Todd was great. It's always smooth.
9/20/2025
Cristina A. VERIFIED CUSTOMER
Rachel was great. She went over stuff about my vehicle with me & accommodated my missed scheduled appointment. I accidentally thought I made an appointment online but my computer froze so it didn't show up when I got there & the staff still made time to get my car serviced. Everyone was great!
9/20/2025
Monica C. VERIFIED CUSTOMER
Tod did a great job all around. Very professional and helpful!
9/19/2025
Samrawit T. VERIFIED CUSTOMER
He is was personable and knowledgeable. I had a great experience.