I had driven an hour to the dealership on a tire that had been repaired with the temporary repair kit. They were unable to fix the tire, but didn’t advise me of that until 5 pm when it was too late to get my tire fixed some place else. I had to drive another hour home on the temporary fix. I would have appreciated info sooner.
3/28/2026
Cody F. VERIFIED CUSTOMER
Amazing as usual! Friendly as always.
3/28/2026
Jack L. VERIFIED CUSTOMER
George should get a raised for his hard work. He’s a great people person and does things with efficiently and patience. Top notch guy.
3/28/2026
Nolan M. VERIFIED CUSTOMER
Sent me out with bubble in my tire that could blow at anytime and charged me for a tirerotation eventhough i had to replace the tire. He should have put on spare and not charged me for rotation
3/28/2026
Shirley M. VERIFIED CUSTOMER
I always like working with Rachel. She is a true professional and provides excellent customer service!
3/28/2026
Andrew N. VERIFIED CUSTOMER
Toyota of Santa Barbara has left me unimpressed again. Not sure why you even offer scheduled appointments when consistently you don’t get my car back to me till 4+ hours after the scheduled appointment. I’m not a mechanic but I know an oil change and tire rotation doesn’t take that long. I scheduled a 8:45 drop off, was told I’d hear back from them around 12ish and didn’t get a ready text till 3pm.
3/27/2026
Elena J. VERIFIED CUSTOMER
Tod is exceptional. I have been bringing my Toyota here for servicing for the last 3 years and Tod has been my service advisor. I had one other service advisor here at Santa Barbara Toyota which, made appreciate the service I received from Tod even more. He makes it a pleasure for me in being a returning customer.
3/27/2026
Raul B. VERIFIED CUSTOMER
Professional service
Good timing ????
3/27/2026
Josef W. VERIFIED CUSTOMER
Rick was easy to work with and very good at communicating about what we need based on mileage.
We want to have him be our service person regularly.
3/27/2026
Jesse O. VERIFIED CUSTOMER
Thank you so much for the service. Customer service was awesome.
3/27/2026
Armando M. VERIFIED CUSTOMER
Well done pleased with service
3/26/2026
Christopher P. VERIFIED CUSTOMER
George was very profesional with his work, very cool guy. Thanks.
3/26/2026
Delfina M. VERIFIED CUSTOMER
Thank you
3/26/2026
Scott K. VERIFIED CUSTOMER
Thank you Tod!
3/26/2026
Kevin D. VERIFIED CUSTOMER
My gas gauge read about 1/5 less, with 70 miles less range than when I dropped it off, yet the odometer and the average miles per gallon readings did not change. I am confused how an oil change and recall software updates resulted in so much fuel loss. Also, communication as to when my car was ready for pick up was poor.
3/25/2026
Stephanie F. VERIFIED CUSTOMER
George’s customer service was excellent, I would give him a 100%! He was friendly and courteous. He went above and beyond with explanations to all my questions. Very knowledgeable about my car service recommendations and as a woman, he made me very comfortable in a setting that I unfamiliar with. Kudos to George, he deserves a bonus!
3/25/2026
Leticia B. VERIFIED CUSTOMER
Tod Severson is very kind and knowledgeable. He is attentive and always answers all of my questions. He is the best service writer at Santa Barbara Toyota.