The staff I met made every effort to be courteous and helpful. George was great. I also met Brian Johnston, who went beyond the normal to inform me on how to use touch-up paint to correct minor scratches.
Thank you for a very pleasant experience.
2/4/2026
Alex K. VERIFIED CUSTOMER
Too expensive for what was done
2/3/2026
Emmanuel I. VERIFIED CUSTOMER
Great service team! Great professional work. Thank you.
2/3/2026
Alexandrea M. VERIFIED CUSTOMER
Melody was very helpful. So was Daniel; the whole team is great! I appreciate you guys.
2/3/2026
Daniel M. VERIFIED CUSTOMER
Excellent service
2/3/2026
Norma C. VERIFIED CUSTOMER
Excellent and prompt service
2/1/2026
Michelle P. VERIFIED CUSTOMER
Today and his team are amazing!!! They always take great care of me car
2/1/2026
Ever R. VERIFIED CUSTOMER
Daniel is very professional and polite. Well spoken and has a good energy to him that is very inviting and honest.
2/1/2026
Manuel M. VERIFIED CUSTOMER
None
2/1/2026
Tod S. VERIFIED CUSTOMER
The best service
2/1/2026
Bill B. VERIFIED CUSTOMER
Great service advisor Pablo Vences
1/31/2026
James J.. VERIFIED CUSTOMER
Daniel was very helpful. He called me to let me know that the technicians were still working on my car, just so I would know they haven’t forgotten me. I liked his initiative to try to personally do a little troubleshooting. I went to Toyota because one of my plug-in cables was not charging the car. Daniel was great.
1/31/2026
Megan S. VERIFIED CUSTOMER
Todd was great and took good care of me. However, I was not happy that I bought the tire protection when I bought my new car in August and I wonder why you sell that protection plan if you don’t carry the tires? I was there for four hours yesterday because all of your mechanics were at lunch at the same time. I missed almost a whole day of work. I was not happy that I was thin. Told that my car was to be kept overnight because you didn’t have the tires needed in stock. I did not think that was fair for me to have to pay for a rental car.
1/31/2026
Patricia S. VERIFIED CUSTOMER
Rachel is so knowledgeable and helpful.
1/31/2026
David P. VERIFIED CUSTOMER
Tod always tries hard to make things happen efficiently for me as my truck is a work vehicle and I use it on a daily basis. He’s the best service writer that Toyota of Santa Barbara has!
1/31/2026
Daniel M. VERIFIED CUSTOMER
Was taken care of happy with the experience
1/31/2026
Karsten K. VERIFIED CUSTOMER
Rachel was fine. What bothers me is that when I booked the service appointment online, with my specific vehicle reflected AND the type of service selected, the price displayed was ~$241. Then when I complete the paperwork, the estimate was for over $100 more. When I mentioned the discrepancy, both Rachel and the person who checked me out blamed the website for being out of date citing complicated updates to present the correct prices. I informed the guys on the courts who had some choice words. Dealers are higher priced than independents - I know that. But to me, it seems a dealer has to work a little harder to earn a customer's trust for repeat business. I've been getting my cars serviced at Toyota of SB since 1996. Between this and a revised diagnosis and inflated estimate for my TPMS issue, my next and future services will be with an independent mechanic.
1/31/2026
Stan H. VERIFIED CUSTOMER
The service was completed in the time estimated.
1/31/2026
Jeremy C. VERIFIED CUSTOMER
Rick did a great job keeping me informed at all times. He was astentive and I felt that he was paying attention to my concerns. He kept me informed. I am VERY pleased with Rick’s work.
BUT, MY CAR WAS IN THE SERVICE DEPARTMENT FOR 3 WEEKS TRYING TO FIGURE OUT WHY THE CRIISE CONTROL WASN’T WORKING. IN APRIL MY CAR WAS IN UOUR SHOP FOR THREE WEEKS TRYING TO FIX THE INSTRUMENT CLUSTER. I’M ANGRY THAT MY CAR HAS BEDN IN UOUR SHOP FOR A MONTH AND A HALF OF THE PAST NINE MONTHS! AND YOU GUYS DON’T SEEM TO CARE. AND NOW MY WARRANTY IS UP!!
1/31/2026
Nancy V. VERIFIED CUSTOMER
Tod is terrific. I enjoy working with him. And he is patient to answer many questiond. And he is great at explaining things simply
I .