In and out quickly for my RAV4 service when I mentioned I needed to be at work at a certain time. Appreciated that consideration!
3/20/2024
Eileen C. VERIFIED CUSTOMER
I’d like to thank Todd for his extraordinary service and help getting the car fixed. You’re fortunate to have such a confident, extraordinary employee, who handles every situation so professionally. I am so grateful.
3/20/2024
Chris C. VERIFIED CUSTOMER
I was told that if I made an appointment at 7:30 AM they would be able to program a new fob in 60 to 90 minutes. As I checked in they announced that they needed to perform a recall repair. I stated if they could deal with it efficiently at the same time, that would be OK. After 90 minutes I had not heard from anyone. No communication. I checked with Rick and he said that they would need the truck for the whole day to handle the recall. I said absolutely not, and that I would come back another time. After two hours and 15 minutes, my truck was finally ready. I do not understand why programming a new fob takes two hours and 15 minutes. There was no communication from Rick, I had to solicit all the information and updates from him and never got clear communication around exactly how much longer they needed my truck to finish the work. I now have the new fob, but the red security light on the dash for locking the truck is now lit every time I unlock the car. That was never the case before. It seems like that needs to be repaired, so I have to bring the truck back in again. This has not been a good experience for me at all.
3/20/2024
Shirley D. VERIFIED CUSTOMER
We were happy with Toyota’s service!
3/20/2024
Enrique B. VERIFIED CUSTOMER
Alex is a great people person. Very knowledgeable, kind and down to earth.
Thank you Alex
3/20/2024
Dane P. VERIFIED CUSTOMER
Great service as always.
3/20/2024
John B. VERIFIED CUSTOMER
I’ll be out to talk with the Manager regarding service done on my 2021 Highlander. I’ll be out tomorrow. I’d also like to get a rental or loaner car. I’m out over $500 now for car rentals. Nobody at your dealership seems to know what’s the matter with my car or how to fix it. ????
John T. Bishop
****-****-xxxx
Jbishop77@ gmail.com
3/20/2024
Lisa C. VERIFIED CUSTOMER
Not enough mechanics today meant a 3+ hour wait for a basic service appointment. The advisor team was great but it still makes me question if I should return. At least next time tell me in advance which days will have an outsized wait time. Thanks!
3/20/2024
Kristin A. VERIFIED CUSTOMER
Rachael was great.
3/20/2024
Tiffany K. VERIFIED CUSTOMER
Rick was great!
3/19/2024
Vicente A. VERIFIED CUSTOMER
Fast turnaround. Couldn’t be more satisfied.Thank you
3/16/2024
Helen P. VERIFIED CUSTOMER
Pablo is great and super friendly! I appreciate his hard work!
3/16/2024
Vickie M. VERIFIED CUSTOMER
Pablo was friendly and professional.
3/16/2024
Jesse M. VERIFIED CUSTOMER
Satisfied with your service, thank you
3/16/2024
Alexandra M. VERIFIED CUSTOMER
Thanks
3/16/2024
Basilisa E. VERIFIED CUSTOMER
Everything went smoothly
3/16/2024
Marlen V. VERIFIED CUSTOMER
Thank you!
3/16/2024
Andrea A. VERIFIED CUSTOMER
Everything was well done.
3/16/2024
Jason H. VERIFIED CUSTOMER
Robert was great especially in comparison to Rachel. She is awful. She made me hate Toyota of SB so much I delayed that airbag recall for years.
3/16/2024
Michelle G. VERIFIED CUSTOMER
I had a 7am appt and it was after 5 before I heard from anyone and then I was told the car would not be evaluated until the morning. The estimate was ridiculously high - 3 to 4 times the car’s worth. With no person touch conversation had no idea how to proceed. So decided to get a second opinion where I would be treated like a human and actually have personal interaction with the people working on my car. I’ve been a Toyota customer for years but recently the service has really sunk to a low. On another note when I called to ask what hours the service dept was open I was told this individual worked in sales, didn’t know and then hung up on me. Not a great experience at all.