I was more than happy with the professional and timely service that I received from both Rick and Toyota of Santa Barbara!
3/24/2024
Robert T. VERIFIED CUSTOMER
he was very helpful & friendly
3/23/2024
Frank M. VERIFIED CUSTOMER
Team was A+
3/23/2024
Kevin R. VERIFIED CUSTOMER
Great
3/23/2024
Georgia R. VERIFIED CUSTOMER
Todd is wonderful. He is knowledgeable detail oriented and treats me like family.
3/23/2024
David I. VERIFIED CUSTOMER
He’s the best service advisor you’ve ever had. You should make him the general manager!!
3/22/2024
Robert W. VERIFIED CUSTOMER
Rick provided excellent service. He was exceptionally helpful with securing the Uber transportation.
3/22/2024
Coral P. VERIFIED CUSTOMER
I called the service department as soon as it opened & didn’t receive a call back so over an hour so I had to call again. Then it took almost 5 hours just to put on a spare tire.
3/22/2024
Tracey K. VERIFIED CUSTOMER
Rachell is great! Very kind, courteous and knowledgeable. Thank you for the great service!
3/22/2024
Alissa S. VERIFIED CUSTOMER
Unexpectedly had to leave the car overnight. It was an inconvenience though Tod was very apologetic and understanding.
3/22/2024
Wency E. VERIFIED CUSTOMER
Tod explained the service to my van completely.
3/22/2024
Julia L. VERIFIED CUSTOMER
Tod is wonderful! He went through all the items I needed done on my car and also helped me put them in order of importance since it was quite expensive. I trust people here and I will definitely be coming back to work with Tod. Thank you!
3/22/2024
Pamela S. VERIFIED CUSTOMER
Thank you for fast and positive service
3/22/2024
Javier A. VERIFIED CUSTOMER
very good explanation and help Pablo Vences gave me with the service of my toyota corolla
3/22/2024
Mary W. VERIFIED CUSTOMER
I called ahead to see if I needed an appointment to get one headlight replaced. The woman who answered didn’t know. She transferred me to service. No one answered and there was no way to leave a message. I called back an hour later and was told I should get an appointment. I was given one for 2:30. Three hours later after I complained about the wait I asked why they would schedule me if they were so busy. I was told it was a call center and they had no idea about how busy it was. When I went to pay the exorbitant sum of $150 to change the lightbulb I was told it was such a long wait because they had done a full check of the auto, something I did not ask for, want, or know about. Along came a list of $1500 of possible repairs—including lightbulbs that had not been replaced and would require another visit. Could not someone had said, “would you like us to replace these while we are at it? That’s it for me. After more than two decades I will be going elsewhere.
3/21/2024
Michelle M. VERIFIED CUSTOMER
Alex was so quick to help me when I was checking in my truck for a recall and repair. He gave me outstanding service. It’s rare to find someone so helpful , knowledge with such fantastic follow up and follow through. He called me to update me as well as to make sure he was there when I picked up my truck. He is truly one of a kind. I had the best experience ever and I will definitely recommend my friends to request him for optimal care and service. He’s definitely gets 10 Star s across the board from me.!
3/21/2024
Joyce B. VERIFIED CUSTOMER
Ii brought the car in at 8:00am for an oil change and tire rotation. I wasn’t called until 1:30pm and that seemed a bit long for a standard procedure.