Job well done. All team
t worked very well together. All knowledgeable and understanding.
Burt
9/20/2024
Arturo P. VERIFIED CUSTOMER
It all went good. Thx Tod.????
9/20/2024
Robert M. VERIFIED CUSTOMER
GREAT. Kept me informed, super fast service. Would recommend any time
9/20/2024
Brian E. VERIFIED CUSTOMER
Rachel was very kind and treated me with the upmost respect.
9/19/2024
Richard C. VERIFIED CUSTOMER
Rick is always great to work with
9/19/2024
Yesenia T. VERIFIED CUSTOMER
Gabe was great. Thank you.
9/19/2024
Vidaflor W. VERIFIED CUSTOMER
I am very satisfied what you done on my car. Thank you so much.
9/19/2024
David M. VERIFIED CUSTOMER
After I had dropped my Camry off, Tod called me with some bad, and potentially expensive, news about my vehicle and asked for information regarding previous service records. This was slightly confusing (not to mention concerning), but when I found my records and called back, Tod had just found out that there was a mix up with the paperwork and the problem was with someone else's vehicle. When I picked the vehicle up, Tod apologized profusely and was obviously upset about the error, and there are certainly no hard feelings on my part. These things happen - such is life. However, it made for a slightly less than ideal experience. Otherwise, the service, as ever, was fine. As a footnote, I have been coming to Toyota of Santa Barbara for about 36 years, through two changes of ownership and many service advisors and managers, and the service department has been consistently first rate.
9/19/2024
Justin G. VERIFIED CUSTOMER
Rick was amazing I just moved here from LA and was worried leaving my nice guys in SM but Rick was lovely and very helpful will be coming back because of Rick’s customer service
9/18/2024
Peter O. VERIFIED CUSTOMER
Great and professional service and great staff. Thanks Todd and team
9/18/2024
Dino P. VERIFIED CUSTOMER
Great service.
9/18/2024
Brian H. VERIFIED CUSTOMER
Alex always ‘adds value’ to a maintenance visit!
9/18/2024
Joan D. VERIFIED CUSTOMER
Processional timely service.
9/18/2024
Shannon K. VERIFIED CUSTOMER
Rick was super helpful and provided me with all the answers I needed. Thank you!
9/18/2024
William S. VERIFIED CUSTOMER
Inconclusive diagnostic
9/17/2024
Jennifer B. VERIFIED CUSTOMER
$180 for an oil change without even replacing a filter is a rip off. You know it and I I know it. I won’t be back.
9/17/2024
Arnold S. VERIFIED CUSTOMER
Robert was kind answered my questions
9/17/2024
Adam K. VERIFIED CUSTOMER
Robert is great!
9/17/2024
Arturo F. VERIFIED CUSTOMER
Very dissatisfied and at a loss how to move forward. During the sale, we understood sensors were installed in the car. They aren’t! Now we’re being given a run around where/how to have them installed. I’ve never had such disappointing service with Toyota. No one will help us.
9/16/2024
Ann B. VERIFIED CUSTOMER
When dropping my car at 8:15, I asked if I could pick it up between 1 and 2 as I had another appointment at 2:15. I was told this wouldn’t be a problem. I did not receive notice my vehicle was ready until 1:45 pm and my vehicle was not brought out from the back for pick up until 2:30pm. If I’d been told my desired time frame for pick up was not reasonable I would have made other arrangements. It would have been nice to know in advance.