Michael is good but so are all the service reps we have experienced at Santa Barbara Toyota over the last 16 years. We are especially fond of Rachel as she has helped us through a lot issues with our 2003 Tacoma. Her communication skills with the technicians and us are superb. Rachel knows our truck well. We were concerned when we heard she was ill the day of our radiator appointment, but Michael filled in and was really good taking care of business in Rachel’s absence.
Team work.
I’ve been in customer service for many years. Happy staff equals happy clients. Congratulations to the new management team. Keep your staff happy.
Thanks,
Jay & Anne
7/5/2026
Katie H. VERIFIED CUSTOMER
Great service, thank you!
7/4/2026
Aaron R. VERIFIED CUSTOMER
Tod is the best!
7/4/2026
Luz J. VERIFIED CUSTOMER
Todo muy perfecto muy amables las
Personas que me atendieron muy profesional
7/4/2026
Gabriel C. VERIFIED CUSTOMER
Great service from Tod, good time didn’t wait too long
7/4/2026
Gabriel R. VERIFIED CUSTOMER
Was super easy working with Tod. Appreciated his honest approach. Also, was warmly welcomed by Chris when I first arrived. Appreciate the level of service and professionalism the SB Toyota team provides our community. Thanks!
7/4/2026
Ismael R. VERIFIED CUSTOMER
They did good job but took too long way too expensive
7/3/2026
Lillian D. VERIFIED CUSTOMER
I had a coupon for oil & filter for $79.00
I ended up paying $300.00
I was also recommended to get my rear break pads changed with a quote of $894.00, I called Team Nissan of Oxnard their quote was $329.00 includes labor and parts. Their manager said the quote I was given was incorrect.
7/3/2026
Mark K. VERIFIED CUSTOMER
Great service George was a great advocate for Toyota
7/3/2026
Anattaya K. VERIFIED CUSTOMER
All service team was great. I’m so appreciated and thank you for all helps.
7/3/2026
Lizette C. VERIFIED CUSTOMER
George was really friendly and knowledgeable, he took his time to explain things.
7/3/2026
Kevin O. VERIFIED CUSTOMER
George went above and beyond today. I came in to deal with a recall, but George was very helpful in solving a connection issue with CarPlay. Thank you George!
7/3/2026
Alisha A. VERIFIED CUSTOMER
George was amazing very competent the work that was on my vehicle was excellent. I would recommend you guys to everyone. I have a 2015 Nissan Pathfinder and I’ve always had it serviced by the dealership and Toyota merged with the Nissan so we are go. I love everyone. They’re awesome. Brian Johnston amazing too.????????
7/3/2026
Victor S. VERIFIED CUSTOMER
Good service, timely, and Tod is great. He’s a main reason I use Toyota to service my vehicle.
7/3/2026
Mark F. VERIFIED CUSTOMER
Wonderful working with Tod. The updates via text and being able to view the proposed work and approve/disapprove online is incredibly helpful.
7/3/2026
Christopher H. VERIFIED CUSTOMER
everything went well… and everything seems good with the car so far…
7/3/2026
Joseph I. VERIFIED CUSTOMER
Sorry- we had a really bad experience. We were told the service department wouldn't be able to realign our Toyota Sienna's rear door because it wasn't covered under warranty, but then were charged a fee for that- it was over $200, and George dropped it to $180 because he felt bad. We were told to take it to a body shop, but when we took it to one, they just realigned the door in under ten minutes and didn't charge us anything because they felt so bad that your dealership charged us without fixing it. We'll have to take our van to a different dealership for service from now on; thanks anyway, though!
7/2/2026
Bill G. VERIFIED CUSTOMER
George is great and a real asset to your company
7/2/2026
Susan I. VERIFIED CUSTOMER
10,000 mile service, waited for my car and I was out in an hour and 15 minutes. I feel confident with Todd, he has been there for some time.
7/2/2026
Helen P. VERIFIED CUSTOMER
He worked very well helping my daughter while I was Ill.