Heaven Marie Flores does great work and reflects admirably upon your dealership.
6/5/2025
Jasmine S. VERIFIED CUSTOMER
Tori was exceptiona! She truly made me feel heard and respected, not only as a customer, but as a human being. I informed her of what I presumed would be a major issue, completely unrelated to the oil change I originally came for, and she still made sure it was addressed. Afterwords she took the time to explain the route they took to fix the issue, as well as giving me insight into what I could expect if it’s a recurring problem. She was very personable and honestly made my entire experience not only pleasant, but also worthwhile. I’d like to be assisted by her again in the future and will likely recommend her to anyone looking for service at Toyota. I hope you all employ many more like her!
6/5/2025
Frank D. VERIFIED CUSTOMER
Kim has been my service advisor for several years and I am completely satisfied with the service she has given me. She is a keeper, and I rate her a 10 plus.
Thanks, Kim
6/5/2025
Odalys A. VERIFIED CUSTOMER
Kim was awesome
6/5/2025
Tommy E. VERIFIED CUSTOMER
Bev Smith service department exceeded my expectation. Every one was friendly and courteous. My 5k service was completed on time as promised. Thank you for a job well done.
6/5/2025
Benjamin T. VERIFIED CUSTOMER
Thank you!! 5 stars
6/5/2025
Rachel Azevedo. VERIFIED CUSTOMER
Great customer service! The ladies that checked me in are always smiling and friendly. Rich (Richard?) Explained everything being done. Your driver for that day, who was a fill-in, was pleasant and drove safely. My whole experience was great. Thank you
6/4/2025
Raquitta C. VERIFIED CUSTOMER
She was great from start to finish! ????
6/4/2025
Leigh C. VERIFIED CUSTOMER
????????
6/4/2025
Carline C. VERIFIED CUSTOMER
The wait is long and the lady was rude..
6/4/2025
Kathy F. VERIFIED CUSTOMER
I trust Kim with my automobile needs. I feel she as my back and my best interest at heart. I believe I have built a good working relationship with her. Thank you , especially Kim.
6/3/2025
Donna F. VERIFIED CUSTOMER
Thank you.
6/3/2025
Ruben L. VERIFIED CUSTOMER
Mi vehiculo fue mal lavado
6/3/2025
Bobby D. VERIFIED CUSTOMER
Awesome Service very satisfied
6/3/2025
Margaret I. VERIFIED CUSTOMER
Madison is awesome, she makes coming there so easy. You all better keep her!!
6/3/2025
Oliveria W. VERIFIED CUSTOMER
Madison does such an excellent job!
6/2/2025
Maria K. VERIFIED CUSTOMER
I left my car there 7:30 am and pick it up 2:00 pm. When I pick it up my car I knew that they drove my car over 50 miles! This is the 2nd time Bev Smith does the maintenance and something bad happened to my car. The last time they scratched my car rear bumper. Now this today! Not happy at all!!
6/2/2025
Nelson S. VERIFIED CUSTOMER
Thanks
6/2/2025
Mark Luttrell. VERIFIED CUSTOMER
The new show room is amazing
6/1/2025
Trent H. VERIFIED CUSTOMER
Brought my NEW car in for a scheduled service.
They said my tires needed rotation. THEY DIDN'T.
I spent 3 hours that day only to have to return the following Saturday to have them undo the WORK they never should have done. I was charged for it and NO. I am not happy with my latest experience. Not to mention I should have known I was being up sold on service after on my first scheduled service they replaced my cabin filter which was on a the 3,000 mile brand new car I bought from you.
My car is still not as aligned as it was, but I am unwilling to spend any more time (6 hours total now at Beve Smith) waiting on a service THAT NEVER SHOULD HAVE BEEN DONE.