A person gets good service at Bev Smith. The staff is very professional and polite.Thanks for being there for your customers.
6/7/2025
Daniel G. VERIFIED CUSTOMER
John Wilson was very helpful with the issues I was having with my vehicle. I would definitely request his assistance in the future.
6/7/2025
Mike Templin. VERIFIED CUSTOMER
Your service department is very consistent, I appreciate that. Thank you!!
6/7/2025
Roszonlynn L. VERIFIED CUSTOMER
Great customer service !. I waited 2 hours for a oil change. But I understand that it do get busy sometimes.
6/7/2025
Marcia A. VERIFIED CUSTOMER
Kim is always amazing. I trust her completely to advise me of my car's needs.
6/7/2025
Ronald S. VERIFIED CUSTOMER
I traded my Prius for a new one, your sales person was very caring. He didn’t rush me. HUD really all about the car
6/6/2025
Michael R. VERIFIED CUSTOMER
Don’t contact me. Why can’t a dedicated Toyota buyer/ owner simply get an oil change? Instead it is an ordeal. Extra services which 90% cheaper elsewhere. Additionally, I don’t need your sales team hovering over me or my wife as soon as I pull up for a simple oil change. If I want to buy I’ll find you. I sent my wife with my truck and she won’t go back based on your unprofessional practices. Don’t contact me
6/6/2025
Christopher A. VERIFIED CUSTOMER
I am quite disappointed and unsatisfied with my experience through Bev Smith. I recently got a flat tire, which is not the fault of Bev Smith nor do I hold them responsible for that. However, when I went to change out to the spare, the lug nuts were torqued so tight that I could not get the tire off which forced me to utilize roadside assistance. Even they had difficulty getting the tire off and when we got the spare out, it was flat.
I only go to Bev Smith Toyota for service even though I live in Vero. Part of that service includes checking the spare tire, which was not done, making it impossible change out a tire- this is where I hold Bev Smith accountable.
When I went to get my 40k mile service today (6/6) and purchase tires, I was speaking with Madison about this and she was incredibly disinterested, only half listening, and said there was nothing that they could do about a flat tire as they are not responsible. I asked if it was possible to speak with a manager twice and was ignored each time.
I didnt push or cause a scene and hope that this feedback is enough for a call from a manager or supervisor.
6/6/2025
Justin C. VERIFIED CUSTOMER
Mr. Price was very courteous and professional but unfortunately our experience with your service center has been negative for the past few appointments and today’s. Time and time again you either overbook customers or do not have the staff to get customers serviced in a time efficient manner. To wait 3 1/2 hours for an oil change is ludicrous. Why even schedule appointments? Again, this was not the first time. We will no longer use this service center and go to Stuart instead.
6/6/2025
Janet E. VERIFIED CUSTOMER
Very satisfied
6/6/2025
Lasheena W. VERIFIED CUSTOMER
She's the best
6/6/2025
Laura R. VERIFIED CUSTOMER
Anthony is the best!!!!
6/5/2025
Diana M. VERIFIED CUSTOMER
Anthony was really great explaining my service about my car. Always satisfied with the service the he provided.
6/5/2025
Frano L. VERIFIED CUSTOMER
Great service
6/5/2025
Phlip Buonafede. VERIFIED CUSTOMER
Very pleased and impressed with service and constant updates on my truck and was also loved what was done to showroom and service department and Kim was excellent in handling experience
6/5/2025
Robertha B. VERIFIED CUSTOMER
Each time I come on NATORIEA is always AMAZING. She takes care of my needs with expertise. And she is a people person. I love her mannerism.
6/5/2025
Erick M. VERIFIED CUSTOMER
Great great person been seeing her for years at th dealer...great costumer serv