Had an 8:30am appointment and showed up exactly at 8:30. It took 2 1/2 hours for an oil change, tire, rotation and balance. Seemed extremely long for what was needed to be done. Especially for an appointment visit. Richard Price was fine. Otherwise service was slow. We love the place and Joe Cleri is always awesome. But take care of your continued customers please
5/24/2025
Denise G. VERIFIED CUSTOMER
Had an appointment today was still there over 2 1/2 hours. I was quoted the wrong price. I was never ever told that there was a big delay. I had plans and I had to cancel them because of the delay at Toyota will I ever return!!!
5/24/2025
Tanya G. VERIFIED CUSTOMER
Tyler was very professional handled everything well appreciate you thank you
5/24/2025
Maberlis Mata. VERIFIED CUSTOMER
Tori is the best advisor ever !!
5/24/2025
Polly F. VERIFIED CUSTOMER
Bev Smith Toyota is a good place to do business with
5/24/2025
Alexander F. VERIFIED CUSTOMER
My recent experience at Bev Smith Toyota was subpar.
I came in for a full service—an oil change (which I planned to pay for) and a tire rotation (my last one on a service ticket). I also pointed out a cracked plastic trim piece near the power seat controls on the driver’s side and let Service Advisor Anthony know it would likely need to be ordered. He said he’d get back to me on that.
After two hours of waiting, I was told the oil change hadn’t been done because Anthony simply forgot to request it. He offered to do it then, but said it would take another hour—which I didn’t have time for. So now I have to come back again for both the oil change and the part replacement, neither of which got handled.
I left with only the tire rotation completed and a lot of wasted time. Poor communication and lack of follow-through made this a very disappointing visit.
5/24/2025
Melody S. VERIFIED CUSTOMER
Super nice very efficient! Thank you Kim
5/24/2025
Terry B. VERIFIED CUSTOMER
Tyler did well. !!!
5/24/2025
Lawrence C. VERIFIED CUSTOMER
Anthony was professional, knowledgeable and took the time to make sure that I completely understood my options.
5/24/2025
Dorothy R. VERIFIED CUSTOMER
Anthony was very professional and courtesy. He listened to concerns about my car. When car was finished, he explained further service and repairs that I needed. Also, he explained and answered questions professionally.
5/24/2025
Ruben M. VERIFIED CUSTOMER
Natoriea Lundy has always taken care of me and I am super grateful with her.
5/24/2025
Joseph H. VERIFIED CUSTOMER
Kim was excellent and very professional. She answered all my questions and I have asked for her for all my service.
5/24/2025
Paul B. VERIFIED CUSTOMER
Anthony Michael Harrison was excellent in answering questions and services performed.
Thank you!
Job well done.
5/24/2025
Sheila F. VERIFIED CUSTOMER
I had an appointment scheduled for the twenty third at eight in the morning. I never got a reminder so I called. I was told that my appointment was saturday Which I would have never agreed to because I have commitment every saturday morning. I scheduled it for early this morning because it was going to be a day And I wanted to get it done early in the morning so I could get my business done the rest of the day. I called again this morning And the girl told me I could come at 1 o'clock. I'm not sure where all the confusion came from, but it's slightly frustrating Because this was my only day off to do what I had planned- now I have To come in the middle of the day. It's okay But.
Definitely a little frustrating Having two changes made to my appointment and I knew nothing about either one of them
5/23/2025
Takiyah W. VERIFIED CUSTOMER
Natoriea Lundy always displays great customer service. She shows love, kindness and patience with each person she comes in contact with. Ms. Lundy is a keeper, deserves a increase in pay and promotion for her committed and dedication.
5/23/2025
Lori A. VERIFIED CUSTOMER
Anthony was great!
5/22/2025
John A. VERIFIED CUSTOMER
Very impressed with the new technology
5/22/2025
Edgar B. VERIFIED CUSTOMER
No sticker placed for next service
5/22/2025
Lilli M. VERIFIED CUSTOMER
I am always satisfied working with Tyler and Toyota. Tyler is patient and understanding, listens and he's very kind and knowledgeable. I appreciate the service and ease of getting my Toyota serviced.
5/22/2025
Nelly G. VERIFIED CUSTOMER
Anthony was very friendly to work with and knowledgeable.