Kim is the best. Is always keen on keeping me updated on the car status. MVP in my eyes.
3/28/2024
Grant M. VERIFIED CUSTOMER
Tori was super !
3/28/2024
Gabriela V. VERIFIED CUSTOMER
Kim is the BEST! Im always happy and very satisfied with her ????
3/27/2024
Ferrari G. VERIFIED CUSTOMER
Hi Alison,
Customer Relations Manager
Bev Smith Toyota
About my opinion in my satisfaction with the service provided by Heaven Marie Flores, I can only say "wow" I think this is my 3rd visit and it will not be the last, you have something much more important than a "car brand" you have the human resource that can be the envy and the difference between all the vehicle Dillers of the country, has the human talent that makes the difference and exceeds all the requirements that a client may deserve. I want to state for the record that the brand of the first vehicle that I remember from childhood is "Toyota." My grandfather had a Toyota Hilux, I think it was in 77, I'm not sure, I was born in 1072, I have photos where I am standing on the tone of that car. that today in 2024 it still continues to work every day and without problems, so I think they should give importance to my humble opinion as a client who was born in a Family that prefers this brand and that today continues to drive with pride a Toyota. Previously I also told you how pleased and happy I feel for the service provided by Heaven Marie Flores and with all my heart I hope that she is given the recognition that she really deserves, I think she deserves it because she is the one who always shows her happy face and very gentle and kind and above all, she always resolves and serves us like kings. We will continue to be hers, hers, her clients and all thanks to her and the brand that identifies my Family, we are Toyota Customers, we are Happy Customers.
3/27/2024
Gail B. VERIFIED CUSTOMER
HVe not. Seen it. Driven it - For over 2 months
I keep waiting for parts dept and repairs. ~
I ask for invoice never got one
I ask if I have a new tires, and was a balanced and wash my car aligned
The insurance said they would cover all repairs and balancing and alignment. I don’t even know if that was ever done because I cannot see an invoice on what was done would you kindly send me what was done on my car my email or my text messages off-line. Please let me know what is going on what is not going on
3/27/2024
Richard S. VERIFIED CUSTOMER
Kim did an awesome job writing down what my problem was and relaying it to the mechanic. Both did a great job.????
3/27/2024
Scott L. VERIFIED CUSTOMER
Kim is an awesome service advisor.
Met Madison as well. Madison is an excellent addition to your stas well providing appraisals for y dealership. Don’t loose either one.
3/27/2024
Jenise B. VERIFIED CUSTOMER
You need to build one here in Tradition….we all need you here, close by!
3/27/2024
Jennifer H. VERIFIED CUSTOMER
Excellent customer service received from Tori.
Much appreciated.
3/27/2024
Donna M. VERIFIED CUSTOMER
Erika was great! She kept me posted on the status of my vehicle and she was very accurate with her timeline.
3/27/2024
Bernice H. VERIFIED CUSTOMER
Car service was as good but waiting period was too long
3/27/2024
Robert P. VERIFIED CUSTOMER
Wife lost her Fab & needed anew one. Price was given over the phone and the new one was ready in an hour.
3/27/2024
Sharon G. VERIFIED CUSTOMER
Ms Flores was very relateable and attentive to my needs. I thank her.
3/26/2024
Stephen K. VERIFIED CUSTOMER
I was very happy with Heaven -she did an excellent job.
3/26/2024
William S. VERIFIED CUSTOMER
Heaven was an Angel. She helped me obtain some information that was helpful.
3/26/2024
James F. VERIFIED CUSTOMER
Kim is great to work with.
3/26/2024
Stephen S. VERIFIED CUSTOMER
Great service, thanks to all
3/26/2024
Jerman C. VERIFIED CUSTOMER
Great Service delivered by Anthony and the team.
3/26/2024
Barbra C. VERIFIED CUSTOMER
I’m really happy since the day I started going there that my service person is Kim!!