Super quick and super respectful staff ! Very glad I purchased my car with y’all ! S/O to my boy Albert hope he is steady killing the game.
3/19/2022
Jayme K. VERIFIED CUSTOMER
It was great
3/18/2022
Donna I. VERIFIED CUSTOMER
Justin was great! I wouldn’t care if I got him each time for service. Very mannered.
3/18/2022
Ronald H. VERIFIED CUSTOMER
My experience with the service writer was fine she was a professional. When I dropped my car off I was a little surprised that the gentleman had me fill out a night drop off envelope when you guys were still open at 3:30 in the afternoon I drop my car off that afternoon for the next day to be worked on because I didn’t have time to drop it off in the morning and I had made arrangements with your reservation department to do that. Just thought it was a little strange that they didn’t ride up my car and just had me fill out another drop off and that was the end of it. Never one to a dealership before that was open that had me do that instead of just riding up the car while I was there, but I guess that’s the way you guys do it other than that the service writer was great.
3/18/2022
Tabitha A. VERIFIED CUSTOMER
I called and left 4 messages for a return call because I had some questions about the issue my car is having and never received a call back
3/18/2022
Aretha M. VERIFIED CUSTOMER
He was Awesome
3/17/2022
Cheryl P. VERIFIED CUSTOMER
They explained everything as soon as we gotthere. The car was ready and washed at the time they said it would.
3/17/2022
William V. VERIFIED CUSTOMER
Justin was great
Bev Kia used to be the best as far as distributors go but I don’t think so anymore . Every time always new people too much turnover not the same atmosphere as before . I remember when Bill was the service advisor he was their a long time and a friendly time not so much anymore
3/17/2022
Beverly L. VERIFIED CUSTOMER
I waited for 2 1/2 hours for an oil change. It always takes way too long when I go there. The wait makes want to go somewhere else
3/17/2022
Thomas P. VERIFIED CUSTOMER
Will be back for more. Thanks Jake.
3/17/2022
Robin S. VERIFIED CUSTOMER
Fantastic service and communication.
3/16/2022
Shelley P. VERIFIED CUSTOMER
I made an appointment for a reason. I got there before my appointment time for oil change and tire rotation. I was there almost 2 1/2 hours which is crazy. My service lady, Jessica Witt was absolutely wonderful, kept me informed all the time and also trying to hurry things along. Not sure what the problem is, overbooked or not enough help. The time I had to wait was uncalled for.
3/16/2022
Jean C. VERIFIED CUSTOMER
Bev Smith Kia is a pleasure to deal with. The courtesy I received was beyond great. From the transport driver, Philip, to everyone that I came in contact with. Especially Petra Del Monte who walked me through everything I needed to know and went above and beyond to make such I was satisfied.
3/16/2022
Daniel W. VERIFIED CUSTOMER
Frank was quick, friendly and his team was too
3/16/2022
Lacherie W. VERIFIED CUSTOMER
I went to the dealership the first time they set an appointment for my part to be fixed and I got there and the part wasn’t there yet. No one called to tell me before I got there. I set another appointment and I waited an HOUR before they came to tell me again that my part wasn’t there after I woke up at 6am to get there by 7am. I wasted gas and time coming up there and I am extremely disappointed with the service I received.
3/16/2022
Laurie L. VERIFIED CUSTOMER
One of the services were not completed.
(Tire Rotation)
No could give me a clear answer on my Choice Premium Maintenance Package.
3/16/2022
Iris A. VERIFIED CUSTOMER
Excellent salesperson!
3/16/2022
Sharon L. VERIFIED CUSTOMER
Had appointment, advisor never came until after Sandy customer service person came into waiting area. It was over an hour, until he came in, then another hour after that. It took 30 minutes from the time they said my car was completed. Kia Vero techs video your car inspection,etc. I only went because of coupon.
3/15/2022
June K. VERIFIED CUSTOMER
She was very good explained things to me that other years the guys did not June