Service was fine, no issues. But dealership is out of control. Loud, obnoxious, profanity, thought I was at a discotech with the LOUD music, very unprofessional atmosphere. And all this occurred in the CUSTOMER WAITING AREA.
I'm not sure what matrix your dealership is measuring itself on, but your using the wrong one.
While at your dealership for 2 hours, for an oil change, really, 2 hours, 40 minutes back at my Michigan Kia dealer, I met 3 other Customers, all three echoed my above remarks, and ALL three plus me said we would NOT ever come back.
That's four Customers in two hours, now that's a powerful matrix.
4/2/2022
Patricia S. VERIFIED CUSTOMER
I like the service and the employee are very nice
4/1/2022
Mary D. VERIFIED CUSTOMER
Still waiting for one issue to be resolved
4/1/2022
Andre S. VERIFIED CUSTOMER
I was charged diagnostics fee aswell as labour and parts. Thts not what I was told at the beginning.
4/1/2022
Michael F. VERIFIED CUSTOMER
Very pleasant. Very helpful. Explained everything well
4/1/2022
Maggie W. VERIFIED CUSTOMER
No Thank You for a job well done!
3/31/2022
Lee C. VERIFIED CUSTOMER
Everyone was helpful
3/31/2022
Gabriel Z. VERIFIED CUSTOMER
The 1.5 hour wait time for my vehicle was a little rough.
3/31/2022
Gail S. VERIFIED CUSTOMER
Petra kept me informed on the status of my wife’s Soul!
3/31/2022
Rosie R. VERIFIED CUSTOMER
I have my car serviced at this location because Of the service I receive, Petra, goes above and beyond, she listens to my concerns as well as explains on detail of my car needs, beginning with priorities, and not pressure me into service that can wait. She kind and patient, making sure all details are covered. I also want to say that Philip, the shuttle driver is such a gentleman, would not allow me to get out of the car until he opened the door for me. These two employees are what make your service gain customer trust including the mechanic that worked on my car.
3/31/2022
Fausto R. VERIFIED CUSTOMER
Petra did a great job with my Kia Sorento. She explained well everything that needed to be done.
3/31/2022
Lori C. VERIFIED CUSTOMER
Thanks again
3/30/2022
Lily M. VERIFIED CUSTOMER
Very courteous
3/30/2022
Sharon T. VERIFIED CUSTOMER
Nice service
3/30/2022
Giovanna P. VERIFIED CUSTOMER
Jessica Blessing Witt has gone above and beyond to assist me. Her kindness and amazing customer service is incredible. Frank on the service department was horrible the last time I came in. That was not the only time he has been rude and disrespectful. I am not the only customer he has treated this way either. My family and I have purchased numerous KIA’s, but he will be the the reason that we will not return and nor will we refer.
3/30/2022
Gaetana D. VERIFIED CUSTOMER
So happy my car rides smoothly thanks to Louis R who spotted the reason for the noise and took care of it with Jessica. Thank you.
3/30/2022
Marion M. VERIFIED CUSTOMER
So very happy with Petra and everything. Thanks to everyone ????
3/30/2022
Christopher C. VERIFIED CUSTOMER
Thanks service took about 3hours but work was done well We were well satisfied Jacob did a good job keeping us informed
3/30/2022
Elsy S. VERIFIED CUSTOMER
I dropped my car off at 10:00 a.m. at 3:30 I was asking if my car was ready?
I walked to the service area looking for my car finally I saw it parked it was locked with paperwork inside.
I told the guy my car was ready that it was parked can I please take my car.
The mechanic did not give paper appropriate person to show the vehicle was ready.?
Finally they gave me my keys I left.
I still have the problem on the passenger side door, there's something loose it moves around when I'm driving and I put my brakes?
I'm disappointed on the wait time
5 1/2 hour's? ????
Elsy S