The solution to my problem was completely unsatisfactory
6/26/2024
Mary J. VERIFIED CUSTOMER
Pablo was very professional and gave exceptional service in spite of how difficult my wife and I were during our initial interaction. He responded within the parameters given to him and made sure that we were take care of in a timely manner. He stayed in contact with me throughout the service of the vehicle and I am forever grateful. 5 stars for Pablo!!!
6/26/2024
Rui P. VERIFIED CUSTOMER
Appreciated taking the time to fit this recall into the day. Easy and professional.
6/26/2024
John Osuch. VERIFIED CUSTOMER
The service and the vehicle is garbage. Kia will NEVER be in me or my family’s life again.
6/26/2024
Deborah P. VERIFIED CUSTOMER
Polite and efficient
6/26/2024
Brenda W. VERIFIED CUSTOMER
Jamie and the KIA crew did a great job on my truck.
6/25/2024
Maggie W. VERIFIED CUSTOMER
I thank God for Cory he really is a good service man
6/25/2024
Tyisha L. VERIFIED CUSTOMER
Everything went well
6/25/2024
Jackie S. VERIFIED CUSTOMER
Very customer friendly
6/25/2024
Sharon H. VERIFIED CUSTOMER
The waiting was long today .
6/25/2024
Diane D. VERIFIED CUSTOMER
Jamie was very professional and with excellent customer service skills. I was very pleased with her taking care of my car.
6/25/2024
Merrill J. VERIFIED CUSTOMER
Carman, was very professional and attractive. Great job.
6/25/2024
Scott A. VERIFIED CUSTOMER
She was extremely nice and prompt. A blessing to see that again with service representatives, thank you.
6/24/2024
Kayla S. VERIFIED CUSTOMER
I was not explained to what was completed in my service. I found my statement and on it is stated that the radio is not working properly and needs to be replaced. This was never told to me. I would like to speak with someone regarding this issue. Thank you.
6/24/2024
Veronica P. VERIFIED CUSTOMER
The guy helping me didn’t give me clear directions or updates. He sat in the booth and told me the car was gonna take 3 hours but didn’t tell me where the waiting room was or that there were complementary refreshments. I watched for 3 hours while other customers got updates on their cars but he never came in to let me know anything. Then proceeded to call me out to the booth and ring me out and tell me the outcome of my service but didn’t go over the individual barges because I would have said something about the charge for shop supplies. Then he pointed in a general direction and said your car is over there have a good day. Also while waiting I received two calls from sales people there who tried to hassle me into looking at new cars and one sale guy in house who actually came up to me. I just wanted to get my service done and felt like no wasn’t an acceptable answer.
6/23/2024
Jamie I. VERIFIED CUSTOMER
The appointment setter I spoke with was very unknowledgeable and not very nice. The rest of the experience was great
6/23/2024
Luis T. VERIFIED CUSTOMER
Pablo was awesome and the service was as well. Thank you.
6/22/2024
Maria M. VERIFIED CUSTOMER
Cory was amazing he is a credit to your company.Waiting time for the work to be completed was completed in a timely fashion .