I have always been pleased but there seems to be a shift on the culture of the company for the better.
7/6/2024
Baldermar G. VERIFIED CUSTOMER
Maybe when it gonna take longer than an hour be truthful about whats going on
7/6/2024
Craig Wylie. VERIFIED CUSTOMER
Thanks Caitlin and Team
7/6/2024
Deborah B. VERIFIED CUSTOMER
Kevin was professionally awesome. He was exactly the calm within the storm.
7/6/2024
Diana S. VERIFIED CUSTOMER
My gear problem remained unsolved for 12 months. Fred was most concerned and went all out helping me get it resolved. He made many calls to assure that the work done was completely covered. It took several days to complete and Fred fixed me up with a courtesy vehicle. I really appreciate all the time and effort he spent to get the job finished. My opinion of the Service Dept. went from 0 to 10. Please give Fred a raise.
7/6/2024
Geon G. VERIFIED CUSTOMER
All went well.
Fred could be a bit more personable….just a bit more, could help.
7/6/2024
Chelsea B. VERIFIED CUSTOMER
First service with Kia since purchase. Easy scheduling. I received required service and recall. There was no sticker for the oil change return and now I have a automatic power brake engaged which I wasn't advised about nor did the men moving my car know about.
7/6/2024
Walter M. VERIFIED CUSTOMER
Caitlin was very attentive to keeping me informed on the status of the work being done. She is an excellent advocate for the Bev Smith KIA team.
7/6/2024
Claudia T. VERIFIED CUSTOMER
Very nice
7/6/2024
James G. VERIFIED CUSTOMER
When you have your check in for service and your rep sits in my car and starts turning your steering wheel left and right then shakes her head.I tell her nothing is wrong with my steering then open the hood and tell me I need filters I tell her no I don't I charge them she laughs. Since when does someone who isn't a mechanic check my car. Then on check out she asks me what I didn't like about the service I told her the check in. She then told me if I didn't like the service I should think about taking my business elsewhere and then laughs. If you think I would buy another car from you think again
7/5/2024
Harold P. VERIFIED CUSTOMER
Thank you.
7/5/2024
Tracey M. VERIFIED CUSTOMER
Very helpful! Kept me updated at all times with my vehicle. I’m always happy with the service I receive at this dealership.
7/4/2024
Stephanie F. VERIFIED CUSTOMER
Fred is the bomb! Friendly and knowledgeable, made the visit a pleasure
7/4/2024
Kenneth G. VERIFIED CUSTOMER
It took over a month to schedule several potentially dangerous recall services. I had multiple appointments that I needed to attend. I expressed my need for a courtesy car and was given excuse after excuse why I wouldn't be provided with one. So I had to pay for several Ubers out of my own pocket. It's unacceptable.
7/4/2024
Russell B. VERIFIED CUSTOMER
You have made great improvements in your service department in the past year. Thank you!
7/4/2024
Ricardo S. VERIFIED CUSTOMER
Fast and friendly service Fred was a class act. Thanks for everything. Give them a raise
7/4/2024
Allen M. VERIFIED CUSTOMER
Fred was committed to guiding me through the process. Great person!!
7/4/2024
Lazaro F. VERIFIED CUSTOMER
Los mejores gracias
7/4/2024
Delroy C. VERIFIED CUSTOMER
Kevin did a great job of getting us in and out in a timely manner. Thanks for the great service.
7/3/2024
Ana Sobalvarro. VERIFIED CUSTOMER
Jamie’s customer service skills are amazing, she is a great asset to your company.