Bev Smith Kia Auto Repair Service

The service was fast and handled professionally.

The service side was great, however, the excessive phone calls from the sales team was uncalled for. I told them several times that I didn’t want to sale or trade in my vehicle. It took me three visits to complete all my service needs and the sales team called several times before my service date and the day of. No means no always.

Was great job,Freed was kind and helpful! Thank so much

Very satisfied

Charges were not communicated completely. I was told different charges and then charged more than I was told

I've always felt like you guys were the best and I still do it hasn't changed ?????

After over 10 years of bringing my car to KIA, this was the best experience!

Carmen was completely professional and made my experience at Kia one of the best ever. My car was taken on time, he was very respectful and explained all that was done. I hope to see him for the next appt!????????

Caitlin is awesome! She went out of her way to insure my car was service expeditiously, far exceeded my expectations..

I am 75 and a widow. I was dreading taking my 2017 Kia Serento into the dealer. Caitlin made my visit very pleasant by constantly keeping me updated and comfortable. I will be spreading the good news to my Kia friends! ????

Fred is an outstanding employee. He is one of the reasons I continue to bring my car to Kia. He is very honest and explains in detail what services I need when I bring my car in.

The service from this woman was poor The service from this woman was poor. Never been this disappointed by service from the Kia dealership. The service from this woman was poor. Never been this disappointed by service from the Kia dealership was never checked on within six hours. The service from this woman was poor. Never been this disappointed by service from the Kia dealership was never checked on within six hours updates The service from this woman was poor. Never been this disappointed by service from the Kia dealership was never checked on within six hours. Updates were given because. The service from this woman was poor. Never been this disappointed by service from the Kia dealership was never checked on within six hours. Updates were given because of a third-party which had to be caught in the hallway of the dealership. The service from this woman was poor. Never been this disappointed by service from the Kia dealership was never checked on within six hours. Updates were given because of a third-party which had to be caught in the hallway of the dealership to catch the attention of the woman, supposedly taking care of me and giving me updates on my vehicle. Water was never offered to me Water was never offered to me opportunity to be Water was never offered to me once in the six hour. Period. There was another representative there There was another representative there that There was another representative there that gave There was another representative there that gave more attention to me There was another representative there that gave more attention to me than the one assigned. Her name was Kaitlyn.

Jamie was great, she did her best to stay in touch and keep me updated, as well as answer all of the questions I had.

Dave was as good as they get. Very professional easy to work with car was ready before schedule. GREAT VISIT

Fred was very professional and knowledgable

I called for appointment got 830a , then I got two emails confirming my changed 9a appointment. Then later I got an email changing my appointment to 1p same day. (Wednesday) at 745a I tried to call your office and kept getting cut off, did this for almost an hour then finally got through to office at 840a and was told that I had an 9a appointment. I arrived at 9a. After all of this and being taken home and picked up later the car is in same condition. I was told it could be 2-3 weeks before the part came in, but it could be earlier. With all of this do you think I am happy or could at this time give Bev Smith a favorable review. Phil Replogle. 6/27/24

Service was excellent.coffee maker in waiting room was not work.

You need to hire more people. I received a voicemail at 9:21am telling me my car was ready to be picked up. It took 3 hours and multiple phone calls to get through to this dealership to request that the service vehicle that dropped me off at work needs to come back to bring me to my car. They never called back and I had to keep calling the main dealership receptionist because she was the only helpful employeee every time I called service the people who answered just kept saying they would take a message and get me a call back which never happened.

Kevin Took very good care of me and I was able to make my Other appointment on time.

Kevin did a fabulous job. He got me the info that I needed and didn’t lie about anything to me, unlike the last guy. Service manager Tim has been amazing as well. Looks like things are on the right track for business now.