The employees there couldn’t have been more nice. They did an excellent job with the warranties that I had and was spot on when they would be finished with my car.
9/24/2024
Christine M. VERIFIED CUSTOMER
I worked with the Service Mgr, Richard and I could not ask to be treated any better.
9/24/2024
Jennifer D. VERIFIED CUSTOMER
When i purchased vehicle in 2022, I was told that my service plan for oil changes included tire replacement as well. Last time I had my vehicle serviced I was told this was not the case, and tires are only covered under road hazard. Today my rep was fine, this isn’t an issue with him, just the company in general, they attempt to get me to appraise my car before they even service it, then try to tell me I need all kinds of maintenance on my car, and then ask if I’d like a complimentary car wash before picking my car up which I thanked them for and said yes, it was on my paperwork as if it was completed but my car wash never washed. Just overall highly disappointed in this company.
9/24/2024
Wendy W. VERIFIED CUSTOMER
My advisor was fine..whatvI was not satisfied with was the amount of time it took to complete my service. It took 2 hours and 15 minutes to complete an oil change, tire rotation and safety inspection. Not acceptable.
9/24/2024
Shelley C. VERIFIED CUSTOMER
Polite and engaging staff make car repairs a soothing experience. Stress relieved!
9/24/2024
Ricardo M. VERIFIED CUSTOMER
Very profesional
9/24/2024
Heather N. VERIFIED CUSTOMER
Thank you!
9/24/2024
Stan H. VERIFIED CUSTOMER
Everything done Right thank you
9/24/2024
Jenelle G. VERIFIED CUSTOMER
Excellent service
9/23/2024
Amanda M. VERIFIED CUSTOMER
Guy ran the card incorrectly and got it locked. Had to go to the bank and they said that it was inputted incorrectly 6 times! And I was supposed to have my second oil change free with my purchase of the car. He said he couldn’t find that and I had to pay $92 for an oil change. If I knew it would be that much I would have taken it some where else. Not happy with this experience at all
9/23/2024
Donna C. VERIFIED CUSTOMER
Pablo was fabulous. He was attentive and kept me completely informed about the progress with my vehicle. He further arranged for a loaner when parts had to be picked up at another dealer. Pablo is a 10 out of 10!
9/22/2024
Lola H. VERIFIED CUSTOMER
Caitlin is very professional and friendly. She is very eager to help.
9/22/2024
Demetria C. VERIFIED CUSTOMER
Pablo was very helpful, polite and professional
9/22/2024
Virginia B. VERIFIED CUSTOMER
I want to thank Jamie she did an outstanding job serving my vehicle. Very professional & knowledgeable.
9/22/2024
Merlene V. VERIFIED CUSTOMER
Mr. Madorma (Fred) was a welcoming, he was kind, patient and listened to our concerns. Our issues were resolved in a timely manner, also the young man that spoke with us from the service department was very efficient and knowledgeable in resolving our concerns. Thank you and if you would please pass along our gratitude to Mr. Madorma and the young gentleman
9/21/2024
Gabrielle P. VERIFIED CUSTOMER
Caitlin was extremely rude and unprofessional at the time of my service I was spoken to and treated like a complete idiot. I will never be returning to Bev Smith Kia due to my experience with Caitlin. The service manager was very helpful and was the only one who made the experience simpler.
9/21/2024
Janeille O. VERIFIED CUSTOMER
My service was great. Pablo was professional, polite, informative.
9/21/2024
Linda Delo. VERIFIED CUSTOMER
Excellent professional friendly
9/21/2024
Dorothy A. VERIFIED CUSTOMER
I had some issues that were addressed with Richard and he explained a solution to my concerns. This had nothing to do with the service I received through Caitlin who did her job well.