Bev Smith Kia Auto Repair Service

Over priced for simple items needing completion. 3rd recall in less than 3 years. Would never buy another KIA. JUNK

Jamie was great. Kept us informed of what was happening during the services on my vehicle. She is very personable and professional

Caitlin is a pleasure to deal with and a true asset to the dealership.

When I went to leave after the recall was done my dashboard lite up with all the light that go on when your car needs work done, ie air bags problem, incline slope, etc. I stopped my car a fee free from where it was parked and explain to Caitlin what was going on with the dashboard panel and it needed to be fixed as it as not they were not lite up when i dropped it off for the recall. She said it was not there problem as they did the recall and did not and did not have to look at the other problem caused by them. My mileage counter was back to zero and my clock was flashing so they had to disrupt something in the engine department. I explained that when my vehicle with them there did not have this problem. She still refused to resolve this problem and I leave feeling like I was a nobody. doing

Everyone was very friendly and answered all mt questions. Would recommend to anyone who needs work on their car let them do it.

Done faster than expected. Very happy

No comments

You are theives. Never will I buy a car from you or get my car serviced there.

Last time I come there

Excellent customer relations; personable; knowledgeable and responsive

Getting better

The service adivsor Pablo is a nice guy but he was simply overworked. There is much wrong here but I will focus only on the parts under Bev Smith Kia control. I noticed the car done by about 2:10 p.m. but I waited until around twenty after before I attempted to call Pablo. He did pick up when the service desk receptionist tried to reach him, so they sent a text message. Eventually, about a half hour later I was standing outside and I chanced to speak to another service rep. I told him I could see my car just sitting and I wanted to get a status update. (We had been there since our appointment time at 11:00 a.m.) That gentleman got ahold of Pablo who said my car was done, only paperwork. The other rep went to get the car but on driving it over notice the left Daytime Running Light was not working. This was a problem when I brought the car in. Despite instructions to the contrary, the technician had simply changed the bulb. (I had left an OEM bulb on the front seat and told Pablo about that.) So Pablo wrote off the price of the bulb -- I did not pay for it. But the problem was not the bulb; I knew that and said so on arrival. The technician obviously did not fully troubleshoot the issue. Pablo took the car back over to the service bay, had the tech look at it again and the answer I have now is the wiring harness must be replaced ($2,000). We finally drove away about 3:15, or around an hour from the time I first noticed my car just sitting with nothing being done to it. The "Bev Smith Multipoint Inspection" sheet included in my paperwork had no marks on it at all; I assume that no check was conducted. The car certainly was not clean, not inside nor outside.

I tried calling to make a recall appointment over 22 times (kept a log of dates and times) but never got through. I had to go physically to the location to be able to make the appointment. I still had to wait over a month for the appointment. The day comes and despite knowing that the vehicle was scheduled,the job wasn't completed because a part needed to be ordered. One of the areas of concern was completely brushed off, no matter how many times I've asked to get it repaired. The vehicle was purchased directly at your location, but neither of the mechanics involved can figure it out. A true shame!

Excellent service

Yes all was good. But I think management buts to much on the service advisor. You should have a cashier and let the service advisor pay more attention to the customer

Fast service ,courteous

Great customer service , friendly nice.. Suggestion: they took the play area away.. but maybe offer some coloring sheet and crayons for the kids...sitting for a couple of hours they get pretty bored.. love kia !

Pablo was a great help

Pablo always does a great job

Great, thank you