When my tires were rotated my car is pulling to the right I am wondering did the tech balance my tires?this needs to be fixed with no cost to me ty
9/27/2024
Samary S. VERIFIED CUSTOMER
Great services and excellent customer service
9/27/2024
Carol S. VERIFIED CUSTOMER
Nothing against Kaitlin, but this was the second time I brought my car in for the same recall 23V534. I was told in January it was fixed only to be told by KIA headquarters on 9/29 the defect still existed. An hour driving, three hours wait on 2 occasions, my time is important and this is not service. I could not recommend Bev Smith KIA to anyone. I asked to speak to Tim the service manager during my 3 hours I was in the service department, but he was too busy. So much for customer service. I’ve been bringing my car to Bev Smith, since 2009. I’m finished.
9/27/2024
Charles P. VERIFIED CUSTOMER
Yes very satisfied
9/27/2024
Richard L. VERIFIED CUSTOMER
Shout out for our service advisor,Fred Madorma. He kept me informed of progress and his knowledge and demeanor made the service wait satisfactory.
9/27/2024
Erin Scheumeister. VERIFIED CUSTOMER
Very detailed about my vehicle needs and explained everything
9/26/2024
Robbin C. VERIFIED CUSTOMER
Caitlin is a great service dept. representative. That’s it.
9/26/2024
Gary F. VERIFIED CUSTOMER
Job well done
9/26/2024
Marcos A. VERIFIED CUSTOMER
Well done
9/26/2024
Alberta B. VERIFIED CUSTOMER
Everyone there was professional and kind. Appreciate the great service I received. Thank you.
9/26/2024
Odney T. VERIFIED CUSTOMER
I am satisfied it’s just confused on what you did with my car and the engine light came back on
9/26/2024
Raffaela T. VERIFIED CUSTOMER
Carlin was a wonderful person and helped us!
9/26/2024
Kathleen N. VERIFIED CUSTOMER
We are not happy with the salesman who sold us this terrible warranty. We bought a 5,000 warranty from you and was not told that we had a $500 deductible which is ridiculous. We have also been waiting over 4 months for our warranty paperwork, which is probably why we never received it. We will never buy a car from Kia dealership.
9/26/2024
Mike G. VERIFIED CUSTOMER
I will drive to the Kia in Vero to avoid to ever coming back to this place.
My assistant, Pablo, was 45 minutes late to my appointment. When I asked other coworkers at Kia if they knew whether Pablo came into work that morning or was even on the premises, nobody could give me an affirmative answer. When he finally did arrive he was completely rude and condescending. I left in shock and shaking with the way this man spoke to me and treated me.
9/26/2024
Nancy S. VERIFIED CUSTOMER
Caitlin was Fantastic. Answered all my questions and helped me get New tires. Caitlin helped me understand the application to be able to buy the tires. I never would have been able to do that myself. Thank You Caitlin!!! Oh and can you Please put the Benches back!!!! I like to sit outside. If you can get some that are comfy that would be best. Thank you for awesome service people you Employ !!
9/25/2024
Joyce L. VERIFIED CUSTOMER
I was in the hospital so my son had to bring it in for me and they were gracious enough to give him a ride home! Thank you for cleaning it for me also
9/25/2024
Karla A. VERIFIED CUSTOMER
Really good customer service! Service was done very fast which is always a plus!
9/25/2024
Amy R. VERIFIED CUSTOMER
Caitlin is always professional in all of her duties.. Always a pleasure doing business with her.
9/25/2024
Hong L. VERIFIED CUSTOMER
She kept me updated the entire visit.
9/25/2024
Phyllis W. VERIFIED CUSTOMER
had a spare on my car and purchased a tire. Fred told me that the spare was put back under the carriage where it belonged.
But it was in my trunk when I got home. I returned and asked that it be installed and after an hour and half I inquired if my car was ready. Fred took me over to his booth and showed me the steel cable and handle saying it was torn when the spare was removed. That was not true. I stood in the rain as the spare was released and removed. I have 2 witnesses that the cable was not off and went back in the storage area. Also its steel braided and there is no way it could have been torn out without special tools. And Fred assured me that the spare was installed the first time. Now he is asking for $500 dollars to purchase and install another cable. Its a scam snd I called the service manager but return call yet. Im so disappointed at being a 20 yr client and being treated this way.