Bev Smith Kia Auto Repair Service

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I reported several issues. I advised the tech I wanted them to do a thorough inspection of all trim and weatherstripping around my car. When I was notified my car was ready I went and got the paperwork from Fred. I went over everything on paper, but one item was different on paper than what he advised me of by phone. When I asked him about that he said "Excuse me- I have to go talk to a mechanic. Then I went to my car and noticed the trim on my driver side was up and not tacked down. Then on driver passenger window the visor was also crooked and causing my weatherstripping around the window was being stressed by this. Tim- a service manager tried his best to accommodate me. I have to tell you- I am not happy that I have to drive a new car around with trim coming off, or taped on. Tape on a new car is not a good look for me or KIA! My husband had passed away and I cannot afford a new car or I would trade it in for another car completely! I have already paid for an extended warranty and a maintenance plan. This is my 4th Kia -3rd with Bev Smith and I have to say I am not happy with the Telluride at this point after finding out this has been an issue with the 2024's. Yet, I was never notified until I had the issue! I was told everything was on back order. Yet my paperwork I received did not reflect that when I was going over it with Fred.

Caitlyn is the best! No doubt about it.

Was a very pleasant experience. They had my car done so fast. Very happy with my service.

Jamie did a great job!!!

Pablo was excellent

Good service, good communication, from service advisor

Satisfied

Car is now leaking something please contact me when to BRING IT in!

Caitlin is very professional an expert at her job. Exceptional communication and dedication.

You don't have enough people in the service department to help if efficiently. I had to wait in line 1 hour before the service person could even fill out my requirements. She did a good job after that.

She was excellent. A prize to your business!

The abs light is still on.

Kevin in service was excellent a the GM was on there game. Thank you

I am still waiting for an update on the prior authorization for my car to get checked out to do the second test on their oil computation. It’s been about 2 months and I have not heard back

I didn't get service that was promised to for the third time

I would like a call please regarding this. ****-****-xxxx

None

My car was not washed.

Everything worked out to my liking/satisfaction. Thanks