Rock Honda Auto Repair Service Center

Rufino Salas went beyond Both graciousness and courteous. He was superlatively knowledgebel.

The time was 3 hours for the second service requirement. No service people, with Covid layoffs was “the reason”. No car wash availability for same reason. I live in Glendale, Zip 91201; will rethink next service location choice.

Rufino is always so nice and able to answer any questions. He really does his job well Thank you!

Arif went above and beyond with the service on my car. I'm really happy with his service. I appreciate his help with my car.

Completely Satisfied, thank you so much. Larry

Job well done , always on time

Glad I made appt

Great customer service! :)

Was nice service staff sales man was very friendly an helpful was overall just a great experience again getting anotger car from Rock Honda again its are second Honda from you thank you.

I scheduled online for a warranty repair and a loaner. Upon arrival I was told that the part had to be ordered and that you don’t offer loaners. I was rescheduled, and told I would be offered a shuttle ride home. After dropping the car off Monday morning, I waited 20 minutes for the shuttle and it left without me.

Very happy and very pleased with the service.

Rock Honda number one in service

Shafiq is the best and always takes care of me like family. I will always come back for his service.

Mariano Galdamez was awesome, he provided great customer service when I dropped off my vehicle. However, when it was time to pick up my vehicle, Mariano was on lunch and one of his peers in the service department displayed poor customer service. This advisor saw me waiting for atleast 15 minutes and did not bother to acknowledge me. When I finally approached him on his desk to see if he can help me get my invoice so I can pay for the bill, he asked who my advisor was and he said just wait in front of Mariano’s desk without even any eye contact. I waited another 10 minutes and finally flagged another service advisor who said Mariano was on lunch and that advisor quickly went to Mariano’s desk to identify my invoice where I was able to pay for my service. Not sure why the other advisor couldn't do that. So I then went to the parts and service director to complain about my experience, he then gave me an fake I'm sorry apology while getting his tupperwear lunch boxes stacked up and ready and said started to walk out of his office while I was still talking. Very unprofessional especially at his level. For folks that work in the “Service dept” sure does not understand the basics of customer service. They need to talk and learn from Mariano, if it wasn't for him I’d transfer my business to another Honda dealership. Then again, Im sure nothing’s going to happen, not sure why I wasted my time writing this.

Jimmy made my experience pleasant. He is an incredibly gifted multi-tasker. I admire his work ethics. I definitely would be happy to have him as my service advisor again!!

Awesome service. Thank you

Eddie Flores is very knowledgeable about service options and care for Honda vehicles. He makes customer feel secure in choosing Rock Honda.

He was very courteous and keep me updated on the progress

Eddie is amazing. Great customer service and provided excellent communication with me through the whole Allstate claim. Very satisfied

The car was completed a full day early, so that was appreciated