Rock Honda Auto Repair Service Center

EXCELLENT OUTSTANDING CUSTOMER SERVICE

Great service. Nice people. Highly recommend Rock Honda to my friends. Thanks

I stopped going to rock Honda because of the last service I got.. however being that honda called me for the recall on my pilot and they scheduled me here because it was easier then penske honda I figured I'd give it a shot. Service was ok.. i asked if my car could be washed and was told due to short staff it was not available. Pull up to pick up my car and low and behold I see a car pull up washed... and another one being dried out in the back. Felt a bit lied too. The shuttle guy was good he actually made my experience better..

Arif was very kind and a good helping hand. Let me know exactly when my car is getting serviced for and how long it should take. He made the entire process almost very fast and efficient and even let me know and oferred complementar coffee or water.

Thank you for my car service.

I love Rock Honda Service.

Excellent customer service. I went there a few years back and didn’t like the service we received and tried them again and was really impressed how things have changed.

He was very helpful and great through my time I arrived for my appointment till I went home

Thank you Mariano Galdamez for the good customer service and completely satisfied. kudos every one Rock Honda

Great customer service. I am very happy with my visit. Arif explained all the maintenance terms with me and i needed to understand what they were.

Mariano has great follow through. I appreciate his being so upfront and to the point of what the issues were & what was needed to repair my auto. Mariano is an asset to the Rock Honda Service Department! Thank you

Arif was very kind and professional. He is an asset to Rick Honda.

Rufino was very polite, knowledgeable.

Much appreciated the attention and courtesy given by your service experts. Thankyou.

I understand the Covid restrictions and personnel shortages but I was old it would take, “No more then an hour”. It took 2 hours and I had the earliest appointment of the day at 0700. Besides that, it was business as usual. I please ask that the service advisor be truthful with the service time

Knowing that one of our favorite salesperson was not longer there (Soemy), we were referred to Mariano. I was hesitant that we would not get the same treatment and service, but Mariano was superb. He made us feel like family. Thanks to Mariano and those around him ( Honda Team) I will surely continue to service my Civix where I purchased it, at Rock Honda. Thanks Mariano. Nos Das Un Raid?

Very Excelente service, I was really satisfied

Eduardo Flores a goog honest worker big help getting my car fixed

Its not that the customer service here is awful they just are not as friendly as they try to make it appear. It seems the service advisors are more concerned with taking your money than truly helping you. Today I picked up my car after taking in for an exhaust smell inside the car. The oil cap was not covering the oil tank. It was on the side under the hood. They basically charged me $145 to place the cap on and refilled the oil which I will need get serviced for an oil change in a few weeks anyways. I understand thats the deductible amount that needs to be paid when car is serviced. But my engine had oil spilled all over it they barely wiped it down with a dry rag and told me to ask whoever changes my oil to pressure wash it off. I had to ask if it was safe to drive. They also informed me my spill shield was missing but didnt offer me the opportunity to purchase one there and install for me. When the advisor showed me under the hood I noticed my windshield wiper fluid cover was missing. I asked was it there when the technician first looked at it. They said no. We figured it was lost then the advisor noticed it stuck on the side. I stuck my hand in and got it. I feel like the technician should have saw it when he was doing a full diagnostic on my car but instead they would have not even mentioned it if I didnt notice!! Makes me wonder if they dropped it and thought it was lost and didn't care to investigate... so yea I guess that's what $145 dollars gets you! I haven't had good experiences the last time I came to the service center as well. Im hoping that is just this location and I can find a Honda center that values their customers and work more

Great service