Yvonne is the best thing to happen to this location! Her customer service is beyond satisfactory and the is exactly the type of service anyone would desire. That you for beyond professional and going out your way to make me a happy customer!
5/4/2021
Jesse V. VERIFIED CUSTOMER
My son took his 2018 Honda Civic Touring model for service a week or two ago. Yesterday when he reached his destination in Rancho Cucamonga from Yucaipa, nearly every drop of oil poured out of his vehicle and all over the street in front of his friends parents house. Not cool. The morning I had to drive to Rancho Cucamonga to pick my son up while AAA towed his vehicle to Rock Honda to get this problem corrected. I’m not exaggerating when I said nearly every drop of oil poured out of the engine. So you can imagine being on the freeway and having oil completely cover the under carriage and along the side of the vehicle. When the vehicle was repaired from a mechanic error, it was half-assed cleaned from the oil that sprayed on the sides of the vehicle. I look in the engine compartment and there was still oil in the engine compartment. They took the vehicle back in and in less than 5 minutes, later out came the vehicle again. So what’s to happened with the street mess in Rancho, and the less than attention to detail to clean up that oily mess, that never should have happened. Totally disappointed with this service. If you have questions please call me ****-****-xxxx
5/4/2021
Martha G. VERIFIED CUSTOMER
It took longer than 2 hours hours
5/4/2021
Ricardo R. VERIFIED CUSTOMER
So far I’m very happy with my interaction with staff
5/4/2021
Ana M. VERIFIED CUSTOMER
Everyone here was very kind and helpful. I really enjoyed my time here and appreciated them providing my service quickly.
5/4/2021
Princess S. VERIFIED CUSTOMER
Very helpful
5/4/2021
Israel V. VERIFIED CUSTOMER
Very helpful thanks for everything
5/4/2021
Miguel B. VERIFIED CUSTOMER
Everyone did great job
5/3/2021
Alma R. VERIFIED CUSTOMER
Good service
5/3/2021
Robert M. VERIFIED CUSTOMER
Tiffany Lewis was very friendly and courteous.
I always have a pleasant experience when visiting your dealership.
Thank you!
5/3/2021
Yolanda A. VERIFIED CUSTOMER
Amazing work thank you I appreciate it
5/2/2021
Maria J. VERIFIED CUSTOMER
For some reason my name was not on the list of appointments, my car couldn’t be serviced that day, but I was offered to talk to someone inside to see if I could get fit in. Taylor quickly took care of me and made it happen fast and easy, best customer service ever.
5/2/2021
Marion C. VERIFIED CUSTOMER
Arif has always been thorough, friendly, and accommodating. He is the reason I continue to go to Rock, and is a valuable asset to the company. Thank you!
5/2/2021
Ann K. VERIFIED CUSTOMER
Outstanding service, thank you.
5/2/2021
Eliseo M. VERIFIED CUSTOMER
We had the alarm upgraded, but weren’t shown how to use it, so we’re not sure how to use it.
5/2/2021
Florentina N. VERIFIED CUSTOMER
My service adviser charged me for something i did not ask for and when i confronted and told him he said there was nothing to do because the service was already done, so with that i will not be returning to rock honda.
5/1/2021
Ricardo C. VERIFIED CUSTOMER
The guy needs to be friendly I said good morning he didn’t respond also I was very nice and smiling he was so grumpy I. Know it was early at 7:40am but this person I guess don’t like what does I saw otorga very nice smiling very nice but him no very uncomfortable sorry I spoke Spanish he didn’t wanna speaks Spanish back he needs to be more friendly and Hebe good manners to the customers thank you so much
5/1/2021
Adrian A. VERIFIED CUSTOMER
I was told that I need to replace me air filter and cabin air filter. I replaced those myself. I came in for a basic routine oil change. Left feeling like I didn’t get an oil change. And believe that your tech lack integrity. I’ve been going to you guys for last 5 years to get my Honda serviced. Mostly likely won’t be going back to get service done at your establishment.
5/1/2021
Diane H. VERIFIED CUSTOMER
I was pleased with my service from Jimmy but not pleased with the experience overall. The fact that it was going to take over three hours for me to get an oil change and a alignment was unacceptable. And when I said that I would take my car and go after an hour and a half Jimmy stepped up and solved the problem.