I was disappointed and frustrated that the date that was scheduled about two plus weeks was not done. The scheduler called me the day of pick up to say they would need to keep my car the day of pick up and most of the next day. I told them i could not be without my car that long. we settled for Friday 29, 2023 and my car was serviced and return the same day.
10/1/2023
Nikki B. VERIFIED CUSTOMER
Katherine is the reason I have given nearly 20,000 dollars of service work on my two Mustangs to Bowen-Scarff. She is prompt, communicative, offers options, is always fully aware of and addresses my concerns, makes me feel like she truly cares about my service experience, and has ensured that my cars are always properly services, modified, or repaired. She is an outstanding professional and a stellar representative of your dealership to your customers. I cannot praise her highly enough. Thank you. Ms. Nikki B
9/30/2023
Phillip R. VERIFIED CUSTOMER
Eric is awesome. Great service.
9/30/2023
Rick G. VERIFIED CUSTOMER
Thank you to Corinne Wheeler for keeping me updated.
9/29/2023
Ryan S. VERIFIED CUSTOMER
Fluids marked as filled but windshield fluid alarm light still on.
9/29/2023
Shawn D. VERIFIED CUSTOMER
Monica was great, she kept me updated on the progress. She is very nice and professional.
9/28/2023
Sandy W. VERIFIED CUSTOMER
Monica has been a great Service Advisor to work with over the years. I wish I knew our Service Technicians name in order to thank/recognize them for their work. Because of Monica’s great service, my husband has been working to get his company to use Bowen Scarff Ford for the service of their vehicle fleet. I’ve purchased about six different vehicles from you and have never had a bad experience. Monica is amazing and I hope to continue seeing her for many years to come.
9/28/2023
Jim W. VERIFIED CUSTOMER
Corinne was on top of my service request from start to finish. You are fortunate to have her!
9/28/2023
Gail B. VERIFIED CUSTOMER
You always do a great job thank you
9/26/2023
John W. VERIFIED CUSTOMER
Asked for full synthetic oil, was given the blend. They did call me later to explain what happened and offered to drain and replace the oil, I choose to wait tell the next oil change to get full synthetic oil
9/26/2023
Jerry S. VERIFIED CUSTOMER
You failed to admit the problem existed, and therefore did not fix the problem. I came in and drove the vehicle with the service manager present. We both observed the issue (transmission hard shifts) several times. I was then sent home with my vehicle to wait and see if you (and Ford) will go forward and address the root cause. Note: according to some research by me on the web, this is a known issue with the 10 speed automatic trans mission used in the F150.
9/24/2023
Roger J. VERIFIED CUSTOMER
I was told by **** that I would get a loaner car and when arriving from Seattle to drop off my Bronco Eric informed me that none were available. Also it took two days to change oil and install a light switch which is two hours work max.
9/23/2023
Diane C. VERIFIED CUSTOMER
Friendly and responsive service technicians, service managers and lot staff. I noticed something was off about the repair and was able to bring it back in immediately and have it addressed. I appreciate the dedication to getting it done right.
9/23/2023
Thomas K. VERIFIED CUSTOMER
Will do
9/23/2023
Mike P. VERIFIED CUSTOMER
Maikal Samaan was awesome, very polite and very personable. Great experience this afternoon!
9/23/2023
Gary J. VERIFIED CUSTOMER
This job was done efficiently finally, but it took 14 months for the required part to come in. I feel we were very patient, but something needs to be done to fix the worldwide parts shortage.
9/23/2023
Rich B. VERIFIED CUSTOMER
High level of customer service and very professional
9/22/2023
Susan M. VERIFIED CUSTOMER
Very thorough and explained everything that was wrong with my vehicle. I had complete understanding of each area of concern. Great service!
9/22/2023
Penny R. VERIFIED CUSTOMER
Thanks. Monica is very honest, proactive, patient, thoughtful, and kind. I pray for more people like her. Thanks.
9/22/2023
Peter R. VERIFIED CUSTOMER
Over 40 years as a Bowen Scarff customer.....still a satisfied one