Finished a lot faster than expected, very comfortable in the waiting room and good coffee . Very nice experience
Thank you
12/22/2022
Puneet S. VERIFIED CUSTOMER
The car was not cleaned from inside . I had to query after delivery and was informed that due weather they could not. It’s ok but I should have been told.
Before delivery of vehicle I did not even meet her as she never felt it’s ok to ask me if there is any problem or issue that I might be having
I have written separately to you yesterday.
Thanks for asking
Satvinder Singh ( My wife name is Puneet and car is in her name)
12/22/2022
Gary W. VERIFIED CUSTOMER
I reported a problem with the speedometer reacting slowly to speed changes. The work done was regarding acceleration issues. If the problem returns, it will require another trip to service it. There was no issue with acceleration, only speedometer.
12/21/2022
Eric S. VERIFIED CUSTOMER
You should be closed for four days for the Christmas holiday!!!!
12/21/2022
Dianne B. VERIFIED CUSTOMER
Very pleasant experience
12/21/2022
Francine I. VERIFIED CUSTOMER
Great service as always
12/21/2022
Erik W. VERIFIED CUSTOMER
Great service every time from her. Thank you
12/21/2022
Elyse V. VERIFIED CUSTOMER
Amazing service. I brought my car in a day early to drop it off for an oil change (which was scheduled for the following day)
To my surprise, I received a call a little over an hour later letting me know my car was all done. It was great!
Thank you so much!
12/20/2022
Nonaoni K. VERIFIED CUSTOMER
Thanks for your wonderful staff. They are kind and good hearted. Am happy for your service every time I drop my ride.
12/18/2022
Bryant V. VERIFIED CUSTOMER
Brought the car in to have window electronics fixed under warrantee. We live 40 minutes from dealership but continue to use Bowen Scarff as I have bought 10+ cars from you over the last 15 years. Service dept has always been the least favorable part about your dealership but co ti yes to get worse. Last time we brought the bronco in ti have oil change as well as a recall taken care of. Got home and washer fluid was empty even though receipt said it was filled, obviously a lie. Whatever I had to go buy a 5 dollar gallon of washer fluid after just paying for a service. This time you had the bronco for 2 days to repair the window. Drove 40 minutes plus traffic to pick up the car, stopped at the gas station before getting home, opened the door and window still not working correctly. We called and all we got was well you can bring it back. No thank you. This is not my first problems with the service dept over the year. I’ll be taking my business elsewhere from now on.
12/18/2022
Teresa C. VERIFIED CUSTOMER
Very professional and courteous
12/18/2022
Sharon S. VERIFIED CUSTOMER
Everyone that helps me at Bowen Scarff are superb.
12/17/2022
Joseph J. VERIFIED CUSTOMER
Monica is ALWAYS professional, kind and exemplary.
12/17/2022
Robert F. VERIFIED CUSTOMER
Done when they said it would be
12/17/2022
Carmel C. VERIFIED CUSTOMER
I was very satisfied with the service.
12/16/2022
Daniel R. VERIFIED CUSTOMER
I understand she was faced with many challenges the day of my service. She got through it well.
12/16/2022
James M. VERIFIED CUSTOMER
I was very pleased with the initial reception from the service advisors and more importantly the short time it took to complete the recall process
12/16/2022
Linda S. VERIFIED CUSTOMER
Excellent service by Katherine Leen - great employee.
12/15/2022
Lorraine P. VERIFIED CUSTOMER
Corrine was a super service consultant ! She kept us informed during the long repair work, and worked hard to get us transportation. This kind of service is why we have purchased 3 new trucks since 2004.
Thanks Bowen Scarff
Gary Pember
12/15/2022
Carol S. VERIFIED CUSTOMER
Had to make two trips to get my oil service completed.
Didn’t change cabin filter and didn’t replace windshield wipers…
We live in Renton do not at all convenient .