I brought my car in because it had 3 recalls on in. While it was in I thought it would be nice to find out why a check engine lite was on. Nope. The light had been on streaky since the day after I made the appointment. After words I not only didn’t get the information about the code. I found that had been erased. Now I’m worse off than I was because a the part store had nothing to read. I also complained to a man at the reception desk and was told I should take my car somewhere else. So this is what 40 years of loyalty gets a Loyal Bowenscarff customer. I just wish I could complete my Maverick purchase with another dealer now. This situation leaves such a bad feeling about the dealership. The general manager was no help either.
11/30/2022
Spike N. VERIFIED CUSTOMER
Great service all around!! As usual.
11/30/2022
Randall L. VERIFIED CUSTOMER
Katherine does a great job for you and I will be happy to send in the survey
11/29/2022
John S. VERIFIED CUSTOMER
Katherine is always very helpful and polite!
11/29/2022
Darius R. VERIFIED CUSTOMER
Very friendly efficient service.
11/26/2022
Joe M. VERIFIED CUSTOMER
Katherine kept me up to date on schedule and costs. She’s the best
11/24/2022
Brad W. VERIFIED CUSTOMER
Corrine exceeded my expectations! She was professional in all respects.
11/24/2022
Monte P. VERIFIED CUSTOMER
Corinne was very nice and personable. However after leaving with my car the problem was not fixed. I left a message on Corrine's voicemail to that effect.
11/23/2022
Craig C. VERIFIED CUSTOMER
Great service Thank You
11/23/2022
Guadalupe A. VERIFIED CUSTOMER
Very satisfied with services. Katherine was great to work with.
11/23/2022
Matthew H. VERIFIED CUSTOMER
????
11/23/2022
Daniel F. VERIFIED CUSTOMER
great!!!!
11/22/2022
Lance H. VERIFIED CUSTOMER
2nd try maybe don’t really want comments. Visit to perform recall on wife's car. Check engine light on within 100 feet of parking lot at 1:30pm called service department they said could not see till next day maybe. No return call. I diagnosed finding air cleaner connector not installed, started and drove 3 times engine light now out. I am disappointed first that service department released vehicle to wife with engine light on and second after my call was not told to return to resolve and that service manager did not make a follow up call.
11/21/2022
Shikha C. VERIFIED CUSTOMER
Everyone is super friendly and accommodating, they made my experience one of the easiest and best and I’m super happy with my product!
11/20/2022
Michael H. VERIFIED CUSTOMER
Thank you
11/20/2022
Gerald L. VERIFIED CUSTOMER
Great customer service
11/20/2022
Gary H. VERIFIED CUSTOMER
Katherine Leen and the entire service team (including parts)
provided exceptionnel customer
service. 5 Stars!
11/18/2022
Richard L. VERIFIED CUSTOMER
Always a pleasure to work with the service staff at Bowen Scarf Ford in Kent. Been a customer there for 23 years. Very professional group of people. Outstanding customer communication throughout the service process.