Katherine was amazing, took care of all my needs, went above and beyond. Thankyou!!!
12/13/2022
Mike S. VERIFIED CUSTOMER
I'll complete the survey.
12/12/2022
Robyn L. VERIFIED CUSTOMER
Great service. I’ll be back!
12/11/2022
Joan J. VERIFIED CUSTOMER
The employees were all very helpful, professional and provided excellent customer service. My family has 4 Fords and we are so happy to own them. The Ford company is amazing! Your dealership is top notch too. We appreciate being in the Ford Family.
12/11/2022
Cheri C. VERIFIED CUSTOMER
Katherine is always professional and friendly. She is always a pleasure to work with!!!
12/10/2022
Sonja B. VERIFIED CUSTOMER
Eric is always very responsive and great at communicating the status of my service. I really appreciate that!
12/10/2022
Tom B. VERIFIED CUSTOMER
Corinne Wheeler was professional and surprisingly knowledgable about the technicalities of my Ford Edge repair. She was very cheerful and focused on providing top-notch customer service in all regards. I was impressed!
Thank you,
Tom B
12/10/2022
Cindy M. VERIFIED CUSTOMER
Bowen Scarff over booked the day I brought my car in and it was kept an extra day. I was told I’d receive a call on the morning and I called that afternoon to find out what was up with my car. I did get communication after that.
I appreciate the car being washed and cleaned.
12/9/2022
Peter G. VERIFIED CUSTOMER
Your service adviser that helped me was very good thank
12/9/2022
Shakir L. VERIFIED CUSTOMER
Eric was very helpful and made my experience easy and pleasant..
12/9/2022
Michael W. VERIFIED CUSTOMER
Corinne always goes above and beyond every time I bring my vehicle in for regular maintenance and any issues I may have had. She’s always given me options on when to bring my vehicle in and has always had a rental vehicle available to me if needed. She is what I call… AWESOMENESS!! Above and beyond giving great customer service.
12/8/2022
Cornelius B. VERIFIED CUSTOMER
Excellent service! Very fine service representative!
12/7/2022
Leah B. VERIFIED CUSTOMER
Thank you for the convenience of an appointment time and assurance it will be ready in the agreed upon time. Katherine welcomed me in, offered me some coffee while I waited and recommended what service I need on my next visit.
12/4/2022
Spenser H. VERIFIED CUSTOMER
Corinne went above and beyond to make me feel like Ford cared about me as a customer. She acknowledged that I had been in multiple times for this issue and worked multiple angles to attach the issue as efficiently as possible. When I expressed interest in having my vehicle back for the weekend, she worked some magic to get me taken care of by Friday afternoon. It’s that kind of reassuring and thorough customer service that convinces me to come back to Bowen Scarff Ford for my next service. Thank you, Corinne.
12/4/2022
Doug H. VERIFIED CUSTOMER
Corinne was absolutely fantastic throughout my service experience. Kept me up to date and explained repairs and necessary parts thoroughly each step of the way.
12/3/2022
Vera J. VERIFIED CUSTOMER
Thank you so much great job and excellent customer service ????????
12/2/2022
Darren J. VERIFIED CUSTOMER
Since my car was not experiencing any issues before the recall work was performed, I have no idea if anything was actually fix. The recall notice and the paperwork from the appointment do not go into enough detail for me to know what the recall was for.
12/2/2022
Susan H. VERIFIED CUSTOMER
Thank you for on time air bag repair and complete vehicle was.
Susan and Glenn Harrison
Kent, Wa.
12/1/2022
Brent R. VERIFIED CUSTOMER
Your service department is what motivated me to purchase my new vehicle from your dealership.