Two Kia’s over 9 years —Mike Connelly has been there through it all. It is incredibly difficult to get an appointment. Online, over the phone, ridiculous. Worth it once you are finally able to connect with Mr. Connelly. Customer service is top notch, I have complete faith that my car will receive all necessary services, that I will not be misled, and I will be fully informed. Integrity. Some say it is hard to find these days- I disagree. I found it in abundance at Covina Kia Service Department. Thank you Mike. For years of impeccable service. I am grateful for all of your help.
3/1/2022
Jose R. VERIFIED CUSTOMER
Very polite and friendly staff
3/1/2022
Monica T. VERIFIED CUSTOMER
They told us it would be two hours we waited an hour and 40 minutes and the car was still in the parking lot had not been serviced this is not the first time the last time it happened to and I spoke up and they did a half fast job on the service it’s not gonna happen again this time. I understand if your understaff overbooked on your appointments but don’t tell me it’s gonna be two hours and the car still sitting there and if I hadn’t spoke up the car would’ve set longer not happy with the service
3/1/2022
Amanda V. VERIFIED CUSTOMER
Karen was very helpful and kept us informed with updates while our car was being serviced.
3/1/2022
Carole S. VERIFIED CUSTOMER
No....thank you very much
3/1/2022
Gabriel G. VERIFIED CUSTOMER
I always get my maintenance done at the Covina Kia dealership because they have always taken care of me.
3/1/2022
Heather M. VERIFIED CUSTOMER
Michael was amazing kept me up to date the whole way will definitely bring my car back
3/1/2022
Franco P. VERIFIED CUSTOMER
Yes services personnel are friendly and helpful Mike and Karen ????
2/27/2022
Monica F. VERIFIED CUSTOMER
Oscar was very helpful and answered all my questions. Very good customer service.
2/27/2022
James W. VERIFIED CUSTOMER
Recall action was taken care of on time as promised.
2/26/2022
Lisa G. VERIFIED CUSTOMER
Great service as always.
2/26/2022
Rose F. VERIFIED CUSTOMER
Karen was very accommodating and kept me informed throughout my visit.
2/26/2022
Monica S. VERIFIED CUSTOMER
None ????
2/25/2022
Priscilla F. VERIFIED CUSTOMER
Karen was very courteous and helpful. She was very pleasant and I appreciated the timely manner your service people did the work
2/25/2022
Denise S. VERIFIED CUSTOMER
Jonathan was professional, courteous, and kept me informed of my car's service status. Loved dealing with him and Kia of Covina!
2/25/2022
Gerardo V. VERIFIED CUSTOMER
Employees were polite and pleasant to do business with.
2/25/2022
David R. VERIFIED CUSTOMER
Michael was just an awesome person to be around. He’s funny and makes you feel like you’re really going to be taken care of.
2/25/2022
Ernest R. VERIFIED CUSTOMER
Karen was a Awsome Karen! Great customer service. Michael was also a great help! 5?????
2/25/2022
Karen D. VERIFIED CUSTOMER
Very happy with the service I get every time I come in. Michael does a great job. Always keeps me informed. My car is always ready when promised. This is my second Kia and I am very happy with my car and the service provided. Thanks Michael .