When I picked up my car from service department I paid for the brake repair done to my vehicle , the service rep didn’t ask me if I had a coupon ($25.00 off brake service)and I forgot to present it at time of payment , so I called the following and spoke with Karen and she said there was nothing she could do because the invoice was closed , Karen showed no compassion and seemed cold and uncaring , with the price of gasoline and inflation $25.00 makes a difference these days , I feel like the coupon should be warranted and I should get this savings ….. thank you for your time
Angel M
3/18/2022
Amanze O. VERIFIED CUSTOMER
Very professional and friendly staff
3/18/2022
Rachel D. VERIFIED CUSTOMER
Thank you great customer service!
3/18/2022
Marie B. VERIFIED CUSTOMER
Everyone was very helpful
3/17/2022
Jose A. VERIFIED CUSTOMER
Nice guy to explain everything and all step tanks oscar
3/17/2022
Christina P. VERIFIED CUSTOMER
From beginning to end, the car service and customer service was great!
3/17/2022
Elizabeth B. VERIFIED CUSTOMER
Oscar was great
3/16/2022
Bert A. VERIFIED CUSTOMER
Jonathan was helpful.
3/16/2022
Gretchen H. VERIFIED CUSTOMER
I was treated well! My car was too! Thank you for taking care of both of us!
3/16/2022
Maria S. VERIFIED CUSTOMER
Thank you for the good service!
3/16/2022
Alfonso S. VERIFIED CUSTOMER
Keep up the good work
3/15/2022
Carmen O. VERIFIED CUSTOMER
My second service on my Kia Soul. I have experienced professional and courteous treatment both times. Truly satisfied with my Kia Soul and the service provided by Covina Valley Kia
3/15/2022
Michael R. VERIFIED CUSTOMER
Very friendly.
3/13/2022
Yvonne G. VERIFIED CUSTOMER
Michael was very help & professional explaining everything to me. And took keep me informed on what was happening. When picking up my car he git me in & out right away.
3/13/2022
Antonia C. VERIFIED CUSTOMER
Very nice and fast
3/13/2022
Jeremy G. VERIFIED CUSTOMER
Michael seemed a little dismissive. When asked about diagnostic he told me that he didn’t find anything that I had said but to my knowledge a diagnostic is supposed to tell me what’s wrong with the car. I had a long run around with many different aspects and I just don’t think I’ll be coming back. Michael helped me through many things with my car previously this time both he and corporate seemed unwilling to help or even give proper explanations.