Karen has been great to work with, and has been very understanding of our needs to have the SUV returned to its original condition. However, the workmanship of those completing the repair has not been satisfactory. The trim sticks out more than it should and is loose in some areas. There are scratches next to the window on the molding. There is a larger gap between the molding under the door than on the driver side. There is a small dent on the door near the top closest to where it curves towards the window. If the door was replaced, why would there be a dent there? There is now a chip in the paint on the driver side back door. How would that happen? The workers need to pay closer attention to the details. One can refer to the driver’s side to see how the trim and molding should be installed. The clear strip that acts as a guard for opening the door is gone from both passenger side doors. Not sure why it would be gone from the front passenger door as it wasn’t involved in the mishap. These strips are still on both doors on the driver side. Please rectify the foregoing issues.
4/23/2022
Robert F. VERIFIED CUSTOMER
Excellent overall service
4/23/2022
Julian A. VERIFIED CUSTOMER
Keep it up
4/23/2022
Kevin J. VERIFIED CUSTOMER
Mike always does an exceptional job! His customer service is second to none! I will continue to bring my vehicle to Covina valley Kia to have it serviced every time! Thank you very much! Kevin
4/23/2022
Daniel T. VERIFIED CUSTOMER
I got a oil change , tire rotation and multi point check up which includes top off. They topped off nothing. Appt time was to be 2:30pm I saw my car being driven in shop at 3:30pm. Price was $ 127.00 with no coupon discount. And two lost appointment times which I drove their for service and was turned away.
4/22/2022
Mika Y. VERIFIED CUSTOMER
Oscar was very pleasant and professional! He made me feel certain that my car was in great hands -- and receiving superior service. Thanks, Kia!
4/22/2022
Jennifer C. VERIFIED CUSTOMER
He is a great worker 1-10 he gets a 10
4/22/2022
William M. VERIFIED CUSTOMER
Oscar was very professional throughout my stay. Very polite and gave me confidence that I can make this my new dealer
4/22/2022
Susan M. VERIFIED CUSTOMER
Oscar was outstanding
4/22/2022
Zenaida A. VERIFIED CUSTOMER
Jonathan Martinez is to be commended for outstanding service beyond the metrics. He exceeded every aspect of our experience with KIA.
4/21/2022
Lawrence S. VERIFIED CUSTOMER
I was very happy with Jonathan Martinez customer service also the service repair was excellent I live in Riverside I will be driving out to Covina just to have my car service
4/21/2022
Alphonso J. VERIFIED CUSTOMER
Service was quick and easy she was very profession
4/20/2022
Valeria S. VERIFIED CUSTOMER
Oscar Najera paid very close attention to me & my vehicles issues and handled the issues as soon as he could. I had been trying for over a year to get my car in for the attention it needed with no luck with any other reps there at Covina Kia. Thank you Oscar for a job well done!
4/20/2022
Guillermo Q. VERIFIED CUSTOMER
Jonathan was super amazing! He’s very knowledgeable and friendly!!
4/20/2022
Jessica C. VERIFIED CUSTOMER
Oscar was very thorough and was a delight to work with.
4/20/2022
Denise L. VERIFIED CUSTOMER
Great service thank you
4/20/2022
Sara S. VERIFIED CUSTOMER
Everything was just great!
4/20/2022
Michelle R. VERIFIED CUSTOMER
Karen was very nice and extremely helpful. Thank you
4/19/2022
David B. VERIFIED CUSTOMER
Increíble customer service!!! I was very satisfied with the kia personal!!! Pro’s
4/18/2022
Ramiro C. VERIFIED CUSTOMER
Oscar was buried very courteous good service thank you