I dropped off my car at 0745 for an 0800 appointment for a recall. At 1300 on my way to work I noticed my van parked in the parking lot. I contacted my wife to go pick it up. My wife picked it up and advised me that I have to bring back the van on Friday the 22nd of April 2022 to have the recall parts replaced since they have to be ordered. I never received a phone call advising me that the recall parts had to be ordered and I would need to bring the van back at a later date. My van sat at the dealer all day and nothing was done to it. I had to borrow my father in law’s car. Sincerely, David Roman ****-****-xxxx
4/10/2022
Steven P. VERIFIED CUSTOMER
Great service. Thank you!
4/10/2022
Shannon G. VERIFIED CUSTOMER
Jonathan is friendly, knowledgeable, helpful, courteous and always takes the time to hear and address my concerns. He pays attention to details and always provides excellent, quality customer service.
4/10/2022
Felix R. VERIFIED CUSTOMER
Great service and very helpful work by Jonathan Martinez
4/10/2022
Joe A. VERIFIED CUSTOMER
Even though he was extremely busy with another customer and on phone hold, Michael took a moment to tell me that he would assist me as soon as possible. Once he got to me, Michael completed the necessary paperwork in a friendly and professional manner even though calls continued to come in. The other customer assistants were also busy so the service desk was a continuous beehive of activity including work related conversations. Michael rose above the din and made me feel like a valued customer.
4/9/2022
George T. VERIFIED CUSTOMER
Thank you to the KIA organization and particular the Service Department whom has been very kind, considerate, and delivered as explained. Thanks Mike!
4/9/2022
Sal S. VERIFIED CUSTOMER
Great Friendly Dealer to come to..
The Staff at the service center were Awesome… I Got a shuttle to & from my House.,, with quick and Friendly service from their Porter Sergio..
I’ll will defiantly Return for all my service needs..
4/9/2022
Phillip D. VERIFIED CUSTOMER
the consideration oscar had and the work your techs did on my wifes car was greatly appreciated
4/9/2022
John E. VERIFIED CUSTOMER
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4/9/2022
Lars-Erik L. VERIFIED CUSTOMER
Keep up the good work thanks
4/8/2022
Octavio C. VERIFIED CUSTOMER
The service was awesome and they got me out fast and they even washed my car which i wasn’t expecting so that was a big plus.
Thanks for the great service.
4/8/2022
Dominique N. VERIFIED CUSTOMER
Oscar was fantastic and he did a fantastic job advocating for me on my behalf. He is a fantastic employee and everyone at the front desk in the service department were extremely helpful and knowledgeable. I appreciate your employees and if I have any major repairs needed I will go through you guys. Thank you so much and I hope you recognize them and show them some love. They deserve it !
4/7/2022
Henry P. VERIFIED CUSTOMER
Very good thank
4/7/2022
Leonard L. VERIFIED CUSTOMER
Mike & other service people are great for our 2 Kia’s.
4/7/2022
Yosha C. VERIFIED CUSTOMER
Not satisfied I believe the engine gonna take a dump it's loosing oil why,but oil lamp didn't come on engine light flashing. Car is great right now but I am still concerned cause it's the only car I have right now.
4/7/2022
Michael B. VERIFIED CUSTOMER
I don't normally do surveys unless I am very happy or very unhappy. In this case I was very happy and will complete the survey.
4/7/2022
Guadalupe A. VERIFIED CUSTOMER
I’ve been a customer for several years and I will continue to take my vehicle for service.
4/5/2022
Lori P. VERIFIED CUSTOMER
Great job and great experience!
4/5/2022
Ignacio L. VERIFIED CUSTOMER
Oscar did a great job taking care of my vehicle. We really appreciate all his help.