The repair took too long. Constantly had to call to check on the status of the vehicle. Requested pictures for insurance, but never received. Will go elsewhere for next Kia repair.
3/13/2022
Jennie R. VERIFIED CUSTOMER
You always give me good service
3/12/2022
Jennifer C. VERIFIED CUSTOMER
very friendly and professional service, I am completely satisfied with my vehicle and the staff in the service department
3/12/2022
Marilyn J. VERIFIED CUSTOMER
Awesome job Thank u
3/12/2022
Billie A. VERIFIED CUSTOMER
I love checking in my car with. He is always friendly and helpful
3/11/2022
Harvey B. VERIFIED CUSTOMER
I think it's a shame that you people stop North shuttle service at 4 you had your service department is open till 6 it makes no sense I had to pay for an Uber ride to get me to the dealer to pick up my vehicle other than that everything went good
3/11/2022
Peter T. VERIFIED CUSTOMER
Excellent service as always!
3/11/2022
Stanley Z. VERIFIED CUSTOMER
Excellent team.
3/11/2022
Irma S. VERIFIED CUSTOMER
I always ask for Michael Connelly, he gives excellent customer service. But everyone in service gives the upmost customer service.
3/11/2022
Kareem B. VERIFIED CUSTOMER
I am always pleased with you guys and will be sure to let them know.
3/11/2022
Dana C. VERIFIED CUSTOMER
I’m disappointed that I brought my car in for a steering problem. At the time I was told I needed to get an appointment. I’ve been bringing my car to have it serviced at Kia since I bought my car. Never have I been denied service. It was a steering problem that I had to deal with for another week. I wasn’t very happy I felt unsafe driving my car. I’ve been very happy with the service that I received over the years. Under the circumstances I believe they should’ve took my car in immediately. For safety reasons only. Thank you for your service Mike
3/10/2022
Juan M. VERIFIED CUSTOMER
It was falta and easy
3/10/2022
Robert R. VERIFIED CUSTOMER
Great job! Super fast service. Michael was professional, knowledgeable, courteous and efficient. I had a great experience.
3/10/2022
Anna M. VERIFIED CUSTOMER
Was very pleased with Jonathan's customer service. He answered all questions provided additional information regarding car. He dud a great job
3/9/2022
Rath L. VERIFIED CUSTOMER
This is going to be a lengthy one, i tried to take my Kia for service in Ontario for a safety recall and they basically told me they could not schedule me due to me not purchasing my car from them and for me to take it back to where i purchased it from. So i tried my luck here at Covina Kia. They were able to schedule me in for service also when i got there they asked if i been with them before and even though i didnt purchase my car there Jonathan still took me in. His communication was very great , he got my car in and out and also kept me up to date on everything. Service was so quick and easy also he got them to wash my car as well. Impeccable service ! will be coming back for all my needs here ! Ty Jonathan for making my experience so welcoming & quick and easy!
3/9/2022
Wendy H. VERIFIED CUSTOMER
excellent attention
3/9/2022
Doreen C. VERIFIED CUSTOMER
Great communication! My car was done in a sufficient amount of time. Thank you
3/9/2022
Joanna S. VERIFIED CUSTOMER
I received my vehicle with bumps that were not there before. No one has emailed or called me about what happened.
3/8/2022
Sonia P. VERIFIED CUSTOMER
AmaIng fast service today .
Completely satisfied
3/8/2022
Patricia R. VERIFIED CUSTOMER
Mike was great! It just took too long to get my vehicle back.