Oscar has been great and has kept me informed throughout the process while my car was being diagnosed. I just hope Kia honors the warranty on the continued issue of my engine's oil consumption.
8/16/2022
Nick D. VERIFIED CUSTOMER
10/10
8/16/2022
Antonia R. VERIFIED CUSTOMER
Kevyn provided excellent customer service on my visit. He explained what was needed and when the car was done he thoroughly went over what was done. He brought out my car and made sure nothing from the mechanics was left inside. Made me feel welcomed.
8/15/2022
Shannon G. VERIFIED CUSTOMER
Kevyn provided excellent customer service!
8/15/2022
Ingrid G. VERIFIED CUSTOMER
My first visit was great. 2/4 recalls completed. Parts ordered and “I’d be squeezed in the following week.
2 full weeks passed and no word from Kevin Tran. I texted twice to the same number he’d texted me from and he claimed to have never received.
I followed up, no apology. Scheduled me for the following week “parts had come in.”
Took the the car early, about 2 hours later Kevin calls and says only 1 recall was completed as the “2nd part is on back order”. That is not what he said 2 weeks before upon scheduling me.
He says I’ll send someone once your car is done being washed.
I get shuttled back an hour later and the car hadn’t been washed!
Not only are some of the folks at this Kia snooty and downright rude, this guy is aloof and has ZERO customer service skills.
I hope to never have to return to this dealer once the 4th recall is completed.
8/15/2022
Jacqueline B. VERIFIED CUSTOMER
I came in to get my car roof detailed inside. I pointed out areas that needed attention. When I got home I realized they failed to clean under the sun visors. I also was told I'd receive a phone call when my vehicle was ready for pick up. I never got a call. I had to call and ask if it was done. Just the overall customer service wasn't there.
8/13/2022
Janet P. VERIFIED CUSTOMER
Kevin Tran was very helpful. He explained and help me with my car
8/12/2022
Dalila E. VERIFIED CUSTOMER
Kevin was very helpful,nice.Good Customer Service
8/12/2022
Joe G. VERIFIED CUSTOMER
Great service and staff
8/12/2022
Ryan R. VERIFIED CUSTOMER
Thank you for getting me back up and running! Everything works and looks great.
8/11/2022
Sandra A. VERIFIED CUSTOMER
Paid for a service that was not provided
8/10/2022
Jessica E. VERIFIED CUSTOMER
Yes very efficient I told them I needed to be out at a certain time to watch my grand kids they were quick
8/10/2022
Juan G. VERIFIED CUSTOMER
Still waiting to have the recall problem accomplished
8/9/2022
Toni C. VERIFIED CUSTOMER
Thank you Oscar Najera for being so nice and informative.
8/9/2022
Delia R. VERIFIED CUSTOMER
No cuz right after the service me& wife start experiencing problems with the remote key unlocking and starting the car using either one of the keys. Didn't they do system check that goes with warranty period?
8/6/2022
Karen D. VERIFIED CUSTOMER
Always very accommodating. Service performed within the time stated.