Covina Kia Auto Repair Service

I really appreciate that they helped with finding extra discounts which lowered my bill.

Extremely disappointing service! Matt first checked me in. First thing I say, I have an appointment at 11 for oil change & check engine light was on & disappeared. We go on to talk about warranty etc. He then asked me if I’m here for maintenance. In my head I’m thinking additional maintenance? So I say no. He asked me then what are you here for?? What’s the first thing I said when I walked in? I asked if they will top off my fluids & he asked what fluids? I state my coolant is low & he says no usually it’s washer fluid. I go on to say it says right here top off all fluids. He says they should change that. I tell him I don’t want the car wash because I have a special needs child to get back to. Tells me 2 hour wait. You want to wash my car but not top off my fluids? 2 hours go by so I go & ask Lexi can I get a time on my vehicle. Tells me they’re backed up haven’t got to it. I lost it because nobody had the decency to communicate with me. Asked me if I wanted a shuttle. Do you really think I want more inconvenience to have to come back? I will not be returning

When you tell a customer that you will call them back not once but three times and you don't follow through with your word you make everyone look bad.

Lexi was very patient, knowledgeable, and friendly. I appreciate her helping me with my car issues. Staff is always friendly.

Mistakes can be made but they serviced the wrong car and then I had to wait another hour and a half for my car. The only problem being I had movers waiting for me to return within a reasonable time. I arrived at KIA early for appt so my time was more than extended for service because they said it was done and then told me they serviced the wrong car. I certainly hope my car was serviced for what I came in for. Im not really happy about this...I bought the car in 2010 and never had an issue until this and unfortunatly extenuating circumstances. They gave me a voucher for a free visit next time but by that time Im sure it will be lost. I should have gotten some kind of discount but I had already paid they said it was too difficult to do. NOT HAPPY!

We spent over $1100 and you guys didn’t have the courtesy to wash your car

Great Customer Service! Thank you Matt!

Great working with Michael Connelly.

Michael Conoly is an asset to your company. Excellent customer service

This was my best experience with Kia dealership. Everyone was friendly especially my service man. And thank you for washing my car.i hive you guys a 10

Ok .Your staff did a great job.

Thanks Mike for always taking care of our Kia. You did a great job keeping us informed through out the day. See you at the next service visit.

There is no transparency in dealing with clients. I have the feeling of being cheated.

I have always serviced my KIAS at Covina Valley and with no exception I have always received a courteous and excelente service.

No comment to add.

Your representative Lexi, was very professional and courteous. Thank you for hiring personnel with very good communication abilities. Everyone I met at your Covina location was friendly and willing to help with issues whether they pertain to me or not, it was a good visit.

Was not greeted when entering the service area, waited in line to be checked in due to only one person at desk, then one clerk came in to help check in clients she helped client that was there before me and the other clerk came in and I was totally bypassed by him as he helped the person (Mr. Martinez) waiting behind me who also had a 10am appointment, at while all this is happening Mike is making return calls instead of checking in appointment’s, once he finished his call backs he then addressed me Asked me How was I doing? Answered good thank you I then asked him How was he doing? He answered Tired in abrupt way then continued to check me in asked my name why I was in gave him information he then asked where was I coming from I answered he responded that’s not what it says here different city I told him yes that’s me he persisted to the different city I just mentioned coming from as he stood up to get paperwork from printer continued remarks as he read city out loud I told him yes that’s home and that is me and I then asked Why I can not bring my car to get serviced here? He then told me oh no you can. The interaction I experienced was awful as soon as I walked into the service department to check in for my appointment. I don’t think I will be returning there very disappointed with customer service there. It was just as bad when I went to pick my car up later. I got there two service employees were outside talking one facing myself the other back towards me which I know they both could see and hear me there. As I entered once again I stood there waiting for someone to help me. I then seen another employee sitting in dark office space asked was I too late to get my car? He then got up said no they will help me he then yelled out waved to them outside still to come in to help me. Overall very disappointed with the entire experience at this location. Would not recommend this Kia service location.

Lexi should be the model for customer service. Please keep up the great work and thanks again ????

I booked 2 cars in with appointments.for recall and service to 1 of the cars. Upon arrival was told no appointment. Had proof. Then received notice that cars were done. When we went to pick up cars one car was not ready. Had to wait. Not good customer service.

Michael is the best, very professional and an asset to your company.