I originally went in to have my oil pan gasket replaced, but ended up with an oil change even though my last change was 900 miles and 3 weeks prior to this service. I'm not sure if it was just a miscommunication issue, but I ended up paying for a service that I did not need or want.
4/5/2023
Louise T. VERIFIED CUSTOMER
The visit was very pleasant and Matt helped out a lot. Thanks again.
4/5/2023
Raymond M. VERIFIED CUSTOMER
Lexi, is always is very polite, friendly and professional. Always greets with a HUGE smile.
4/1/2023
Frances S. VERIFIED CUSTOMER
Great customer service and had no problems answering my questions very helpful and friendly
4/1/2023
Vicky N. VERIFIED CUSTOMER
Service rep was personable and efficient. Much appreciated as I was waiting for car during service.
4/1/2023
Misty T. VERIFIED CUSTOMER
Great customer service all around. Thanks Kia.. and Matt!
4/1/2023
Mayra L. VERIFIED CUSTOMER
I was surprised by the customer service this time. Definitely heading the right way
3/31/2023
Keyeontai S. VERIFIED CUSTOMER
Great service fast and friendly!
3/31/2023
April H. VERIFIED CUSTOMER
I keep change on the drivers door and all my quarters were taken. This something I can not prove because I didn’t think I should take a picture at the dealership. All that’s let is pennys, nickles and dines. I know there were several dollars in quarter because during the week I need to pay meter parking, so I always keep quarters there. Very very disappointing.
3/30/2023
Gary M. VERIFIED CUSTOMER
Mike Connelly is the best. He is knowledgable, friendly and works with you to get the best overall service results. I only make appointments with him.
3/30/2023
Rachel C. VERIFIED CUSTOMER
It was a great service and promptly took care of my car needs. Thank you for the great work.
3/30/2023
Jaime E. VERIFIED CUSTOMER
Great customer service
3/29/2023
Allison P. VERIFIED CUSTOMER
Lexi is awesome. She takes pride in her job. Her customer service lets the customer know they are important to Kia.
3/27/2023
Denise A. VERIFIED CUSTOMER
Matt Park,
has been one of the best Service Professional.I have never gotten that kind of service since I have been taking in my car for service.He kept me updated on the status of my car which I really did appreciated it.
I hope he stays on your team for a long time.Thank You Again Matt!!
3/27/2023
Tracey S. VERIFIED CUSTOMER
Matt was wonderful. Such a great experience. I felt like a customer and not just some inconvenience. Honestly changed my entire opinion of Kia Service at this location.
3/26/2023
Sam K. VERIFIED CUSTOMER
Everyone I spoke with were helpful and pleasant to speak with, but it would be nice to receive more uodates given i left it there for a week. One of my 2 issues were unresolved. While they were unable to recreate the leak, it occurred again the very next day after I picked up my car. I will likely have to being it in again.
3/25/2023
Stephanie H. VERIFIED CUSTOMER
Always excellent service
3/25/2023
Julian A. VERIFIED CUSTOMER
Keep it up ????
3/25/2023
Colene N. VERIFIED CUSTOMER
The service you provide at KIA Covina is always friendly. The service is always pretty quick as well when getting my car serviced.
3/23/2023
Peter T. VERIFIED CUSTOMER
Matt was very attentive to questions and concerns I raised, and was very professional in the manner he addressed each item. Very impressed!!