Everything worked out well with the timing. I’m very happy with the communication that went on while my car was being worked on.
5/8/2023
John C. VERIFIED CUSTOMER
Very pleased with service and Lexi did great job. Thanks
5/8/2023
Corazon S. VERIFIED CUSTOMER
Eric Perez and the receiving attendant were very helpful and attentive to the maintenance and recall needs. My visit was very pleasant.
5/8/2023
Valincia J. VERIFIED CUSTOMER
I specifically asked if your location honored the lifetime oil changes with Car Pros. It was verify that you did and a appointment was scheduled for myself. I called arriving. I was trying to be charged and then told that you did not honor it. Which was a waste of time and gas.
5/6/2023
Ryan D. VERIFIED CUSTOMER
Lexi was very kind and explained very clearly what service would be done on my car. And I’m very happy that I was able to pick up my car at 8:00pm.
5/5/2023
Tim S. VERIFIED CUSTOMER
Matt did a good job and was very cordial with me. He also had the vehicle finished 45 minutes ahead of the promised time. I’ll be back.
5/5/2023
Richard M. VERIFIED CUSTOMER
Took my 2014 kia sorento in for recall. Mike took care of that and also looked into my warranty work and has parts on backorder, now just waiting for Mike to get back to me with results of backorder.
5/5/2023
James T. VERIFIED CUSTOMER
Excellent service. Timely,efficient, and friendly.
5/4/2023
Naomi D. VERIFIED CUSTOMER
I always love the great customer service when I bring my car ???? in and I like the positive positiveness of the entire staff
5/4/2023
Angel L. VERIFIED CUSTOMER
Every time we’ve brought in our car to Covina Valley KIA. We’ve been happy with the service.
5/2/2023
Sarahi R. VERIFIED CUSTOMER
I happy with the service in kia of Covina. Lexi always made sure to call about any updates on my car and that was a lot of help!! Thank you!!
5/1/2023
Vladimir D. VERIFIED CUSTOMER
Erick went on and beyond to help us very happy with his customer service
4/30/2023
Carmen O. VERIFIED CUSTOMER
At my age I expect and have received at each visit quality service and attention to my cars needs. My KIA Soul will probably be the last car I purchase, so I feel confident in taking it to KIA Covina. The personal attention from Mr Perez,plus his helpful suggestions reminded me of old fashioned great customer service. I'll certainly be returning for my cars next servicing.
4/29/2023
Millie S. VERIFIED CUSTOMER
Fast and good
4/29/2023
Sabrina V. VERIFIED CUSTOMER
Lexi was excellent, caring and professional. The whole team ????????????
4/29/2023
Teresa C. VERIFIED CUSTOMER
It took to long.
4/29/2023
Alberto A. VERIFIED CUSTOMER
I really appreciate that they helped with finding extra discounts which lowered my bill.
4/28/2023
Anthony C. VERIFIED CUSTOMER
Extremely disappointing service! Matt first checked me in. First thing I say, I have an appointment at 11 for oil change & check engine light was on & disappeared. We go on to talk about warranty etc. He then asked me if I’m here for maintenance. In my head I’m thinking additional maintenance? So I say no. He asked me then what are you here for?? What’s the first thing I said when I walked in? I asked if they will top off my fluids & he asked what fluids? I state my coolant is low & he says no usually it’s washer fluid. I go on to say it says right here top off all fluids. He says they should change that. I tell him I don’t want the car wash because I have a special needs child to get back to. Tells me 2 hour wait. You want to wash my car but not top off my fluids? 2 hours go by so I go & ask Lexi can I get a time on my vehicle. Tells me they’re backed up haven’t got to it. I lost it because nobody had the decency to communicate with me. Asked me if I wanted a shuttle. Do you really think I want more inconvenience to have to come back? I will not be returning
4/28/2023
Melinda T. VERIFIED CUSTOMER
When you tell a customer that you will call them back not once but three times and you don't follow through with your word you make everyone look bad.