I want to thank Jnathan Martinez for his help and professionalism. Very personable. Thank you.
1/4/2023
Tammy N. VERIFIED CUSTOMER
I was extremely satisfied with the customer service Adam provided and also stated that on YELP as well. My only issue was with the car rental end of it. The rental company would debit my account with no notification of when they would do it or how much cost me $643.77 I should not have been charged. As far as KIA service I was very satisfied
1/4/2023
Kelli B. VERIFIED CUSTOMER
Michael Connelly always takes good care of us .Thank you!
1/1/2023
Aman B. VERIFIED CUSTOMER
I have been coming to Kia Covina for few years and the service was great . But Adam Swaim took it another level of excellent service !! He set the bar so high!
1/1/2023
Irene D. VERIFIED CUSTOMER
Mr Swaim was very kind and helpful. He showed me the paperwork what they did to my car and what needs to be done next time.
12/31/2022
Jerry P. VERIFIED CUSTOMER
Micheal is the best!!
Always takes care of his customers get you in and out of there quick and make sure your service is done thank you Michael for everything you do for me and all the customers
12/31/2022
June N. VERIFIED CUSTOMER
Great service !
12/31/2022
Lauren M. VERIFIED CUSTOMER
Communication was horrible I had to call to get updates on my car. No one even called me when it was completed I had to call to see if it was ready. When I called they already had the information on what was wrong and needing an okay to move forward so if I didn’t call how long was it going to take. Would I have had to wait another day? It’s bad enough I had to leave my car overnight. Why is it if you make an appointment for one day like I did for Wednesday you have to wait until the next day for your car to be looked at?! It seems pointless to have appointment if my car wasn’t even worked on the day I scheduled which was over 3 weeks out to begin with. If I drop off at 7am and have until 6 pm seems like more could have been done. Also when calling the service department 15 minute hold times is unacceptable.
12/30/2022
Nicole A. VERIFIED CUSTOMER
Michael is always so helpful, welcoming and genuine.
He's always so busy and still makes it personable each visit.
12/30/2022
Opal H. VERIFIED CUSTOMER
Very happy with the performers of Oscar. Communications was great and he made sure that I was taking care of at the showroom floor and after my vehicle was service to make sure I had a ride back to pick up my car. This dealership has come a long way from when I first experienced car trouble and issues I went through I am very pleased with this dealership and with Oscar
12/30/2022
David M. VERIFIED CUSTOMER
Jonathan was extremely helpful and professional. It is because of employees like him that I continue to return to the dealership.
12/29/2022
Roberta M. VERIFIED CUSTOMER
Michael Connolly is always pleasant and had my vehicle thoroughly assessed to ensure my safety. 100.000 mile service. Repair of hoses for the wiper fluid receptacle, new spark plugs, and brakes. Now my car is good to go for 2023.
All in one day to save me time. He is great. It is always pleasant to see him there when I arrive.
12/29/2022
Jessica C. VERIFIED CUSTOMER
Friendly and fast service
12/27/2022
Heberto S. VERIFIED CUSTOMER
Adam was wonderful. He was so helpful and willing to go far and beyond my expectations. He keep me posted on the progress of my vehicle and helped me navigate through the repairs process explaining each step to me. Adam was the best.
12/27/2022
Cory O. VERIFIED CUSTOMER
Made an appointment with Adam and all was smooth in and out. Adam offered to pick me up and take me home. i had a ride both ways but it was nice to offer anyways. My car looked brand new when i picked it up a few hours later. Thanks Adam.
12/25/2022
Ralph K. VERIFIED CUSTOMER
Quick and complete thank you
12/25/2022
Hector R. VERIFIED CUSTOMER
Michael is an amazing customer care representative
12/24/2022
Julianna F. VERIFIED CUSTOMER
Adam was great from the moment we dropped off our car!
12/24/2022
Kim T. VERIFIED CUSTOMER
Oscar overcharged me for my oil change. I presented him a Kia discount card that listed $15 off for purchases between $50-100 and he only discounted me $10. I didn’t realize until I read the receipt at home. I will be returning for my $5 refund and hope that I will be able to get that money back. I called at 5pm when I had noticed and nobody picked up the phone.
12/24/2022
Brian E. VERIFIED CUSTOMER
Everything promised was delivered!!! Mike Connelly is no doubt one of the most professional, friendly, courteous service writers I've ever met!!! Kept me updated on progress of car, price was exactly what he said it would be, and delivered it exactly when he said!!! WELL DONE MICHAEL!!!!