Delay in getting my vehicle after service was unacceptable. Way to long for a quick car wash exorbitantly long.
4/26/2024
Genesis P. VERIFIED CUSTOMER
Amazing service like always best advisor !
4/25/2024
Kevin C. VERIFIED CUSTOMER
Pleasure to work with Abel
4/25/2024
Tatiana H. VERIFIED CUSTOMER
I would have liked to received a list of what’s wrong with my car
4/25/2024
Jose M. VERIFIED CUSTOMER
Very attentive
4/25/2024
Robert W. VERIFIED CUSTOMER
Maria did an excellent job!!
4/25/2024
Rajesh J. VERIFIED CUSTOMER
Thank you .
4/25/2024
Brett F. VERIFIED CUSTOMER
Fell like my alignment could’ve been done better
4/25/2024
Louis B. VERIFIED CUSTOMER
I like taking my car to you because everything can be done and records kept, etc. I made an appointment for a state inspection at 1130, fully anticipating it would take no more than 20-30 minutes. It took over 2 hours, and when I received my summary and thought my car was complete, it took another 20 minutes because it was getting washed. The last thing I wanted to do was wait longer at that point. Your guys knew I was waiting... just give me my car so I can go home. Regarding the appointment time, if you know my car will have to wait in line for its turn, don't make an appointment for 1130... make it for 1, so when I arrive, I'm first up. I will be taking this kind of service to Jiffy Lube from now on and leave the more complicated stuff where I know to expect to leave my car with you for a longer period of time for your service center.
4/25/2024
Robert M. VERIFIED CUSTOMER
I had to go back because there was a noise in the cabin. They were able to fix it and am satisfied with that. However it's still not ideal to have to go back. Specially since the car was dropped off, so the person driving must've heard that noise. But still glad they resolved it once i came back. The manager was helpful
4/25/2024
Lc S. VERIFIED CUSTOMER
The service was professional and friendly.
4/24/2024
Carmen M. VERIFIED CUSTOMER
I have several complaints, but I don't have the time to write each one of them. It was unacceptable for you to keep my car for such a long time, especially in a city like Houston where having a car is essential. Even when you realized the mistake, Luis didn't have the courage to face me on the day of pick up. It's really disappointing that Honda treats you well when selling a car, but everything turns into a nightmare once it's purchased and you need service. I have always loved Honda cars, but unfortunately, once my lease is up, I will never do business with you again.
4/24/2024
Logan H. VERIFIED CUSTOMER
Maria is great and super easy to work with!
4/24/2024
Dorothy A. VERIFIED CUSTOMER
Erik Baatz did an excellent job of walking me through my first maintenance with your company and my car. I look forward to having him help me in the future!
4/24/2024
Kiante T. VERIFIED CUSTOMER
I am thankful that the process was smooth, the staff is awesome & im thankful that I was able to have a loaner vehicle while my vehicle was getting repaired. Thank you Maria & Cedric y’all are awesome!