Erik was great. He kept me up on the status of my vehicle and was able to put me in a loaner car. He was just as concerned as I was regarding what needed to be done to my vehicle. He also caught another issue aside from the recall issue.
7/15/2023
Erin O. VERIFIED CUSTOMER
Always a good experience with Easy Honda.
7/15/2023
Susan J. VERIFIED CUSTOMER
Great guy. Quick response time.
7/15/2023
Thaddeus B. VERIFIED CUSTOMER
N/a
7/14/2023
Nicole D. VERIFIED CUSTOMER
Luis was great! I came from a very frustrating situation prior with getting my car fixed and he made me feel 100% comfortable leaving my car there to get fixed. He called me with updates and made sure I knew exactly what was going on! I will be bringing my car back to service and maintenance from here on out!
7/14/2023
Muntajib A. VERIFIED CUSTOMER
Good service by Erik Baatz
7/14/2023
Isaaz M. VERIFIED CUSTOMER
Erick was very professional and informed me on stuff I didn’t know. Would highly recommend him to anyone else
7/14/2023
Griselda U. VERIFIED CUSTOMER
Leaving my car at Honda for a two-day service turned out to be incredibly inconvenient. With no one to rely on for a ride, I had to miss my curbside pick up for groceries, which was scheduled for Tuesday night. I had expected my car to be ready by the end of the day on Tuesday, but that wasn't the case. The absence of transportation left me feeling frustrated and hindered my ability to carry out my daily activities smoothly. Being a one-person household with no alternative transportation options made the situation even more challenging to navigate. While it's a busy time for car service, it is important for businesses to manage expectations and deliver on their promises. Ensuring that appointments are available only if the cars can be returned on the same day would greatly benefit customers and prevent such inconveniences.
7/14/2023
Kathleen T. VERIFIED CUSTOMER
Excellent service, Andres is always my go to guy, knowledgeable, and efficient. Makes me want to buy my next Honda here, because of great service. Thank you Andres!!!
7/14/2023
Philip S. VERIFIED CUSTOMER
5 stars once again for Erik and his team. I was expecting it to take a couple of days to have the starter replaced. Much to my surprise it was ready the next day. Erik and his service team did nor meet my expectations, they went above and beyond them. Thanks again Erik for getting me back on the road so quickly.
7/14/2023
Kevin L. VERIFIED CUSTOMER
I'm going back to Big Star Honda their service is much better . Looks like you have plenty of business and won't miss me .
Thanks
7/14/2023
Breneshia M. VERIFIED CUSTOMER
Ms.Maria,Is one of a kind,knows her Customer on a one on one basis in this time that's rare and her personality is what makes me and other customers continuously returning.
7/13/2023
Jessica L. VERIFIED CUSTOMER
Rudy was great!
7/13/2023
Beatrice B. VERIFIED CUSTOMER
I had cabin filter replaced. For several hours my car thermometer said it was 88 deg and it really as triple digits.??? Then suddenly the thermometer switched to 99 deg. How/why?
Also does one really have to keep a car overnite to check Freon?
7/13/2023
Martin A. VERIFIED CUSTOMER
Señora María, was a diligent and kind person, explaining the details of the service that she had to do
7/13/2023
Lyndon T. VERIFIED CUSTOMER
The metal rattle issue from the front when driving over bumpy roads is still there. Issue was not resolved. How do we handle this?
7/12/2023
Jose S. VERIFIED CUSTOMER
Lleve el carro a una garantía salen conque después delo que le cambiaron no me trabajo el ac lo lleve después y me dicen que no sirve la compresora y la compresora si me estava trabajando me la arruinaron hable con el manager y no me soluciona nada el con se lavaron las manos diciendo me eso q ya estava el carro haci no recomiendo ese dealer para los servios
7/12/2023
Sam A. VERIFIED CUSTOMER
Rudy is super friendly and helpful to make things quick and simple, and I feel he looks after me to help guide me to the right service and maximize available discounts to get the most for what we spend. I will be back to service at Easy Honda and will work with Rudy.
7/12/2023
Jason S. VERIFIED CUSTOMER
Thanks
7/12/2023
Shannon P. VERIFIED CUSTOMER
Luis was great! Thank you for the comprehensive and quick service.