Easy Honda Auto Repair Service

Friendly, excellent communication and interested in customer welfare and vehicle care.

Thank you Maria for your amazing service! You made everything quick and easy and I appreciate you

Excellent from beginning to end.

Great person!

Bradley was a great help with my service!

Great service, Maria kept me well informed and helped move my car thru the process quickly and efficiently. Thanks, I’ll come back again!

I appreciate Mr Bradley Bob and the team that worked on my car. It is always a pleasure to come to this dealership.

Thanks Maria for expediting the service.

The service advisor did her job. The oil change with appointment took 3-4 hours.

Josh was great! Appreciate the fast service.

I was given an estimate for replacing brake pads and rotors for $335.52, which I approved. But the invoice listed the price as $548.46. No one had come to me to explain the estimate was in error and get my approval of the additional cost before completing the work. I was offered a credit with the service department of $150 on future service to my car. What I would be completely satisfied with is a credit to my credit card I used to pay for the service. My car is a 2010 Honda Fit with over 204,000 miles. I may buy another car before I need another service. A return of my money is what I really need and would positively influence my decision to buy another Honda and where I would buy it.

Ok

Andy has been a trust worthy person in keeping my CRV in top running condition. I followed him from North Freeway and glad I did. I'm now an Easy Honda customer.

Always enjoy the cuatomer service Mrs Maria provides when i bring my vehicle for any type of service or request. Thanks for having as part of your team!

He was friendly and adept at letting me know what the mechanic found and what my options were.

Upon my arrival at 8:24 AM on Thursday, January 18th, I was greeted by the young man working wt the far end of the outside service pod. He was very dry, unwelcoming, and acted as if I was a bother to him because I was there. Apparently true as I stated “I had an appointment, but I’d rather see next available.” He walks off without a word and brings over Joshua. Joshua greets me and asks me if I’d be staying with my car for the simple oil change and tire rotation. I asked how long? He said, “two hours, max.” <—- Read this again. Fine, no problem I’ll take the complimentary Uber home. I told him I had to be at my office by 1PM. Clearly, it’s 8:24 AM… you said two hours… that’s ample time to get this simple thing done. At 12:24 PM I finally got so tired of waiting, I had to call. I waited 21:51 on HOLD for someone to come to the phone before hanging up and calling back requesting to speak to the service manager. He answers the phone as if I have interrupted something very precious and I explained to him that I had been waiting four hours for my car to be serviced and no one can seem to tell me anything about it or locate it. In his best condescending voice he says, “we texted you. Did you not receive our texts? (Obviously not)well, the car is ready… do you need an Uber?” At this point, I refuse to argue or even give energy to insolence so I said “sure.” I finally arrive and stand outside waiting to be assisted. Joshua is with a customer, never acknowledges my very awkward stance here, and continues helping her. Very matter of fact my, he’s busy. I asked the woman in another service pod for assistance and she completely ignored me as if I was speaking to the wall to her left. Finally, Joshua acknowledges me, asks me how I got back, and didn’t know where my car was. Meanwhile I had already found and started my car from my app. Andres Charry, the previous service manager, and one technician were the ONLY reasons I still patronized this dealership. It’s gone downhill and it’s contending for last place along with Gillman Honda. I’m going to considering going elsewhere for service as this was just entirely too much today.

Erik Baatz and his service team did another outstanding job. They performed a brake job brake fluid flush, fixed and oil leak, and rotated the tires. All at a very reasonable cost. Very quickly and effectively. Erik was in communication with me the entire time from start to finish. Thanks for a job well done. Five star service.

Maria is an asset to your dealership. Wonderful to work with and so professional. Its people like her that brings me back.

Andy was so nice and sweet he was so patient with me. I really appreciate him for everything that he did for me. I highly recommend him to anybody to be their service advisor.

Left my car dirty after it was work on. Also left my car park in a position where it was pretty challenging to pull out. I had to walk around the premises to find someone to help me. Honestly I can’t wait for my lease to be up. Honda care is definitely has the worse customer service I have ever received.