Ariel was very helpful in getting me in and out quickly. I really appreciated it.
10/7/2021
Kari C. VERIFIED CUSTOMER
Russell was great. I was just hoping that the issue with my car could have been diagnosed and fixed.
10/7/2021
Pamela F. VERIFIED CUSTOMER
I called 5 times with no call back or any answers to one question I had. I even responded to the text to call me. I also put the question on the text still…. No response. I received a text that my car was ready for pick up 24 hours after I picked it up. My service is usually great but this time was TERRIBLE. They usually bring my car around to me and when I went to pick it up I was handed my paper and my key with a here. I had to ask were it was. I don’t know what you all have changed but this is unacceptable. This is not including me asking a question when I made my appt. and was told I would receive a call with the answer within 2 days. Still no call. It was literally 6 phone calls and no response and all I wanted to know was a question about my brakes and the cost.
10/7/2021
Agape Ministry. VERIFIED CUSTOMER
Great personality and knowledgeable about Kia’s. He explains services provided and even escorts me to the car.
Great at his job.
10/6/2021
Timothy C. VERIFIED CUSTOMER
Thanks you so much for everything you do.
10/6/2021
Patrick T. VERIFIED CUSTOMER
Everything went well have no complaints
10/6/2021
Warren J. VERIFIED CUSTOMER
Good work and efficient. I was in and out in 40 minutes. Thanks
10/6/2021
Julia K. VERIFIED CUSTOMER
It was a good overall experience. Thanks!
10/6/2021
Leigh Z. VERIFIED CUSTOMER
Russell is always helpful and polite.
The dealership meets all my points.
10/6/2021
Roni P. VERIFIED CUSTOMER
Would have liked to have waited as I had requested but was told that it could take all day. I had my husband come to pick me up and less than an hour later the car was done and had to have someone drive me back. I could have just waited as I requested.
10/6/2021
Jonathan R. VERIFIED CUSTOMER
Communication and attention to detail seems to be a real issue at this location. They do seem very understaffed so that might be part of the problem. My vehicle has been there for a week now and my warranty company has still not received a diagnostic test to approve a rental car for me while I wait for my repairs.
10/4/2021
Angel R. VERIFIED CUSTOMER
I did not have any issues getting an appointment, and the service was fast and efficient as always. I can always feel confident that my vehicle will receive expert care when I bring it in for service at University Ford and Kia. Thank you for always providing an exceptional customer experience.
10/2/2021
Naomi L. VERIFIED CUSTOMER
I’ve always received great service with getting my service at Kia I’m always treated with respect the service is always Awesome and I gladly thank everyone mr Willis always does. a nice job he answers all my questions I always feel comfortable when I’m there getting any kind of service
10/2/2021
Dennis B. VERIFIED CUSTOMER
My daughter was very pleased with the service, especially when they washed and vacuumed her car. I will give you guys Five Stars! ?? ????????
10/1/2021
Marisa F. VERIFIED CUSTOMER
Russell was huge help getting both our Kia vehicles in and out quickly and accommodating our needs for touch free transfer.
10/1/2021
Nathan C. VERIFIED CUSTOMER
I did not appreciate a diagnostic fee imposed for a service that would be covered under warranty. Then an additional diagnostic fee if I wanted something else checked. I did not have this at another dealership I visited.
10/1/2021
Barry H. VERIFIED CUSTOMER
Russell went above and beyond in dealing with the Warranty Company. I greatly appreciate everything he did for us.
10/1/2021
Fred N. VERIFIED CUSTOMER
One of the better / quickest service appointments I’ve had.