This was my first time bringing my vehicle to this dealership. I’m really glad I had Russel as my service tech. He was friendly, thorough and kept me up to date. Definitely top notch service.
9/17/2021
Brittney R. VERIFIED CUSTOMER
I noticed I didn't get my back brake light fix on right hand side. I had told him about it. I guess he just forgot about it.
9/16/2021
Mary P. VERIFIED CUSTOMER
Russell is the absolute best. Pleasant, knowledgeable, always there for the customer. My friend likes him so much that she’s having her Honda serviced at the KIA dealership. It’s getting harder and harder to find good service, which makes me appreciate Russell even more.
9/16/2021
Robert R. VERIFIED CUSTOMER
Ariel does a great job!
9/15/2021
William H. VERIFIED CUSTOMER
Excellent customer service
9/15/2021
Gaylyn B. VERIFIED CUSTOMER
They always take good care of my car and in a timely manner
9/15/2021
Nancy L. VERIFIED CUSTOMER
Your staff was very friendly and professional. Provided important information. Answered all questions. Interaction with your staff helped to develop confidence in your team.
9/15/2021
Scott S. VERIFIED CUSTOMER
No comments
9/14/2021
Jason F. VERIFIED CUSTOMER
Everything was painless,prompt and Ariel was professional as well as polite.
9/14/2021
Kimberly S. VERIFIED CUSTOMER
I have been waiting for my recall part for 6 months and still it still has not been ordered. I was told that someone will call me in 2 days so I hope to hear from somebody tomorrow. Service has always been terrible.
9/14/2021
Mary B. VERIFIED CUSTOMER
Good morning Russell you may go ahead and order the pieces for my car and I will have the money to pay for it thank you
9/14/2021
MICHEAL T. VERIFIED CUSTOMER
Amazing service. They were reasonable even when we weren't.
9/14/2021
Alisha G. VERIFIED CUSTOMER
Yes, I was satisfied with the work that was done by the mechanics.
9/13/2021
Owen L. VERIFIED CUSTOMER
he did a fantastic job taking care of me providing for ride back home. The complimentary car cleaning was above and beyond what I expected, including vacuuming interior carpets. My car felt new again!
9/5/2021
Dorthy S. VERIFIED CUSTOMER
Delightful staff and service????
9/4/2021
Amber B. VERIFIED CUSTOMER
Russell is always friendly, attentive and helpful.
9/3/2021
Kathleen N. VERIFIED CUSTOMER
Always a good experience with Kia Service.
9/3/2021
Lauren R. VERIFIED CUSTOMER
I brought my car in for a repair July 22nd. It required a part to be ordered. I was told I would be contacted once the part was in. I was NOT contacted when the part arrived. I called after a month because I had not heard anything and they said the part was in. I am not sure how long I was waiting unnecessarily for my car to be fixed. When I picked the car up I was charged for the entire repair even though I had previously confirmed that it was warranty work. This was fixed in store in the moment but it is frustrating to have to be charged for something I should not have been and I was the one who had to tell them they were wrong.
9/2/2021
Gregory G. VERIFIED CUSTOMER
Russell is great and helpful. I'm not angry with the service just frustrated that I've had to pick up my car twice and will have to bring it back again because the wrong part was ordered. Dropping off my car in the morning and having to get a ride at 6am is a bit of an inconvenience to do for a 3rd time.
I understand mistakes happen so I'm not going to make a big deal out of the situation. I'm just unsatisfied with the experience so far.