Wonderful service! Everything was explained clearly and timely. Will be back again!
6/17/2021
Diane T. VERIFIED CUSTOMER
I called and made an apt to specifically have my tire pressure sensor replaced as well as a couple of other things. When my car was "done" I was told they didnt have the sensor and had to order it, so I would have to come back.
On May 25th I had my car in for an oil change. When the car was done, they told me everything looked good. Two days later I got an email telling me the air filters needed replacing. I am Very frustrated with customer service at this point and not sure I will be bring my car back.
6/17/2021
Martin H. VERIFIED CUSTOMER
Awesome service.. Keep me up to date regarding the process
6/16/2021
Linda B. VERIFIED CUSTOMER
Russell took good care of me and my car!
6/16/2021
Becky C. VERIFIED CUSTOMER
The only thing I would say about Russel is that he wasn’t timely in letting me know about the status of my vehicle. However, he was nice and did finally update me.
6/15/2021
PRINCE T. VERIFIED CUSTOMER
My view mirror was not set as promised
6/15/2021
Lori H. VERIFIED CUSTOMER
Russell is great to work with. It’s a plus that he remembers who I am every time I bring my car in.
6/13/2021
Courtney T. VERIFIED CUSTOMER
no communication or updates on car progress throughout the day, was rude at pick up, overcharged & no certainty what was wrong with car
6/13/2021
Robert J. VERIFIED CUSTOMER
THANKS
6/11/2021
Sharisse B. VERIFIED CUSTOMER
Ariel provided outstanding customer service! I did not receive a confirmation email or text like I usually do. So, I called to confirm the date and time of my appointment and it was at 10 am the day of my call. I called to let them know my GPS said I would not get there until 10:22 which past the 15 min grace period. Ariel checked and I was able to still come. I am truly grateful because my son graduated on Thursday and I was having my car serviced to travel to my parent’s for his planned party. It was critical for me to have my service done today. Thank you, Ariel, you were awesome for all the continuous check ins throughout my service visit and the quick responses to my numerous questions.
6/11/2021
Brittany V. VERIFIED CUSTOMER
Had requested an uber but Russell didnt order me one so I sat for 45 mins which was better than sitting for the original hour n half wait time that was mentioned at the time of my arrival. Thanks.
6/11/2021
Helen G. VERIFIED CUSTOMER
Well done
6/11/2021
Deirdre C. VERIFIED CUSTOMER
The staff, did a great job on my, car.
6/11/2021
Mandy M. VERIFIED CUSTOMER
Actually super upset and looking forward to having a moment tomorrow to check in via phone. Services and charges were done way outside of what we actually sent the car in for . When my partner picked up the car their were charges added that were not discussed on the phone or the invoice sent to my phone. Not only are the services not what we asked for but also completely new to us upon arrival since we had just reviewed the cost of the diagnostics and oil change on the phone . I am very confused as to what happened today but unfortunately could not call back while I was at work. I will be calling tomorrow to verify what happened here.
6/10/2021
Ron K. VERIFIED CUSTOMER
Fast service and very helpful!
6/10/2021
LESLIE J. VERIFIED CUSTOMER
Russell was great & will definitely complete the survey.
6/9/2021
DAVID R. VERIFIED CUSTOMER
Russel listened to what I had to say and answered all my questions and concerns. Thankyou for good service
6/8/2021
ROBERT S. VERIFIED CUSTOMER
Russel was very helpful and professional.
6/8/2021
Renee M. VERIFIED CUSTOMER
Very excellent service
6/6/2021
NANCY W. VERIFIED CUSTOMER
My car was in your service department for 2 1/2 months. I pick it and A day later my car is broken again. Then I am told my car will there for at least another week. I am being charged for things that I should have been charged per my warranty company. I will not bring my car back to your service department. Also, I think my car was misdiagnosed because I brought my car to your service department in October 2020. Because there was something wrong with my head gasket. I was told that it was something else wrong with my car. I am so over your service department.
I purchased 2 car from your sales department and I do not want to bring them there for service.