Ariel was great. She estimated time for service and was right on target. University is my new go to dealership for servicing. THANK YOU!
10/24/2021
Haven C. VERIFIED CUSTOMER
There was zero communication on the day my vehicle was in your sr ice department. I called multiple times, left messages, and only when I asked the operator twice to help me did I get connected to the service manager. He connected me with the service technician who made excuses and never apologized. Interestingly, the original quote for the work was almost $900 and when my warranty company covered the amount the costs fell to under $600. Hmmm. Not happy.
10/23/2021
John B. VERIFIED CUSTOMER
Job well done!
10/23/2021
Mildred R. VERIFIED CUSTOMER
Great service and very friendly personnel throughout the dealership
10/22/2021
Joel B. VERIFIED CUSTOMER
I haven’t had my car for 2 hours and it is doing the same thing….. how do you diagnose a car and can’t tell what it is
10/22/2021
Martina B. VERIFIED CUSTOMER
Mr. Willis provided me with exemplary attention.
10/22/2021
Eva R. VERIFIED CUSTOMER
Customer service could be better.
10/22/2021
Elizabeth D. VERIFIED CUSTOMER
I asked for two additional issues to be checked. When I finally checked out 37 minutes after my husband (who has never been the person receiving communication) received the text that the car was ready, I inquired about these items. The person checking me out said there were no recommendations except the air filter would need to be changed next time. I’m frustrated that nobody attempted to let me know the car was ready even though I told them I was waiting, my husband all of a sudden is receiving the communication (never has before this visit) and I now have to come back another time to have the additional issues checked. On the way home I glanced at the sticker for return. I assume it was changed because the mileage seems correct but the date is 4/21/21 which is 6 months ago. I am pretty easy going and any one of these would be frustrating, but all of these together in one visit is difficult to overlook.
10/21/2021
Judith B. VERIFIED CUSTOMER
My appointment was on time. I was in and out on time. My car was cleaned and looked like it was new.
10/21/2021
Elcheco W. VERIFIED CUSTOMER
Great Job,very satisfied with the quality of service! Thanks!
10/19/2021
Anne W. VERIFIED CUSTOMER
Why is it required to have rotors turned if you’re break pads are not completely out. So I didn’t have my car serviced there. It cost a lot more than planned. Sorry I couldn’t do any business with y’all thank you Anne W
10/19/2021
Althea B. VERIFIED CUSTOMER
Thank you for addressing my concerns.
10/19/2021
Amos H. VERIFIED CUSTOMER
My experience overall was really good, was able to speak with the service technician for a complete understanding of my car issues.
10/19/2021
Jacqueline W. VERIFIED CUSTOMER
Customer was friendly from the time arrived and during my wait.
10/18/2021
Alan T. VERIFIED CUSTOMER
As always, fast and friendly service!-Thanks.
10/18/2021
Jillian F. VERIFIED CUSTOMER
See Google review
10/15/2021
Carolyn C. VERIFIED CUSTOMER
Russell is very professional. Did a great job.
10/15/2021
Felicia H. VERIFIED CUSTOMER
Thank you for taking such care of us. The technicians are knowledgeable, the staff is welcoming, the waiting area is very comfortable, and the facility is as impressive as it is on TV.