University Kia Durham Auto Repair Service

Keep up the good work

Mostly satisfied. Just got conflicting info. Said the oil change before this (done elsewhere) had a big leak / little leak due to a cap not being tight. Also told car was washed and vacuumed - but it wasn’t because the guys who do it couldn’t be found. Not a big deal but you asked. They said I could get wash vacuum if I’m back in the area. Which equates to another errand I have to get around to.

The service was very good and quick, thank you for great service.

Hood was not closed and latched completely. There is a scuff on top of the hood. My husband did not notice the above until he left University. However, the staff was pleasant and helpful.

The milage on my service form is incorrect, which I haven't noticed upon return. How can it be fixed?

I really appreciated the free Lyft ride!

My display temperature has been changed and I can not change it. Every time I leave after a service, something is changed and had to be reset. Usually I can reset them , but this one I can’t.

I went in for a tire check because TPSM issue. I was told by ken, the technical manager Ken at a university in Durham, NC, that the tire with the issue was patched and fixed. Ask twice if tire and TPSM had been improving and if a problem should be anticipated after? Ken said no, it was fixed. I stated I had also set up a car diagnostic appointment for later this month. He said it was unnecessary because all was restored, and the car was well. However, as I was pulling into my residence, the TPSM light came back on; this time, it flashed for about 1 minute before continuously staying on. I am very disappointed in the service I have received because this is an issue I have raised; this is the 3rd time with the University of Kia in Durham, NC, where the car was purchased. The first 2x I was told the tires were fine. This is the third time I have brought it in, and they finally told me it was a nail causing the tire issue. I was told everything was fixed, yet the TPSM is still coming on, and this time, the system will not specify which tire is the issue. I bought this car for its safety features. However, I have been feeling unsafe driving the Kia forte gt line 2021. It has become an inconvenience, possibly putting my life in danger. And new issues continued emerging because my wheel was shaking when driving on HWY, going 55-65?. This is a disappointment. This is supposed to be a top safety car, and it's a 2021 model that I have owned for only a few months. As the customer, I have done my part to ensure my car stays running smoothly, but when asked to have the dealership do their part, I have felt ignored, dismissed, and frankly do not feel safe driving my new Kia. I want to feel safe driving my car and know that I can trust the Kia brand.

I absolutely love University Kia. There are two locations closer to our home, but they do NOT compare. Worth the 30 mins drive EVERY TIME. Kudos to the entire University team.

Polite and professional. What more could you ask for.

Everyone was very nice and professional. Service was quick and satisfying

They never screw the protective flap over the oil pan back in,now it is damaged.

Ken your service manager I want to dose not know what he doing I wood wood like to speak to eric

I had a great experience. They took my car immediately, explained everything, and I was out of there so quickly. I expected to have to spend the whole day. I was also glad I got to wait inside. I was going to walk to Panera to work, b/c the person who scheduled me said I wouldn't be able to wait inside. Inside was much more convenient.

Great job!!

Russel was very polite, quick to help, and seemed genuinely eager to be helpful!

Not at all happy

Car was not ready on the promised date

My seatbelt is still alerting me(beeping and light in) while I’m driving and my seatbelt is connected. I know they drove it around yesterday and none of that happened while they had it. So the issue is unresolved and I’m not sure what else to do about it. Staff were wonderful.

Ok.